The capacity team are responsible for Patient Flow, placing the right patients in the right place at the right time and supporting in actioning targets relating to the ED 4 hour wait to uphold patient quality.
The post holder will be responsible for providing efficient, effective and comprehensive clerical support to the Capacity Team to assist in facilitating patient flow.
To communicate effectively with all departments regarding updates on specific patients, supporting patient flow.
To update and maintain relevant spreadsheets, recording accurate information pertaining to referrals and breaches.
The post holder will record accurate information in relation to actual and potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
Updating information systems for use by internal and external teams as appropriate.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
1. To communicate effectively with all departments regarding updates on specific patients, supporting patient flow.
2. To update and maintain relevant spreadsheets, recording accurate information pertaining to referrals and breaches.
3. The post holder will record accurate information in relation to actual and potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
4. Updating information systems for use by internal and external teams as appropriate.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
1. Maintain and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
2. To escalate any delays/concerns to relevant managers/escalation leads.
3. To book ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
4. Liaise with alternative patient transport agencies as appropriate.
5. To support in the implementation of the trust escalation policy.
6. Communicate in a manner that placates potential complaints and concerns.
7. Liaise and communicate with CCG and Social Care Partners as appropriate and necessary.
8. Provide information to support in the completion of the weekly operational.
Person Specification
Knowledge
* Knowledge of computer systems e.g. Excel.
Experience
* Evidence of administration skills.
* Some NHS experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Lead Nurse for Capacity and Patient Flow
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