Job Title: 1st Line Support EngineerLocation: BasildonIndustry: MSPSalary: £26,000-28,000 per annum (DOE)
About the Company:Our client is a well-established Managed Service Provider (MSP) based in Basildon, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their dynamic and growing team.
The Role:As a 1st Line Support Engineer, you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues. This is an excellent opportunity for an individual with a passion for technology and customer service to develop their career within a fast-paced MSP environment.
Key Responsibilities:
1. Provide 1st line technical support via phone, email, and remote access.
2. Diagnose and resolve hardware, software, and networking issues efficiently.
3. Escalate complex technical problems to the 2nd or 3rd line support teams when necessary.
4. Accurately log and track all support tickets in the service management system.
5. Maintain excellent communication with clients, ensuring they are updated on the progress of their queries.
6. Assist in setting up and configuring desktops, laptops, ...