We'd love to hear from you if you’re: someone with practical operational experience in a holiday business good at talking to, and getting on with, all kinds of people used to achieving high standards of housekeeping, presentation and maintenance able to supervise and support others in your team confident with Microsoft Office familiar with health and safety procedures and compliance, and writing risk assessments Holidays Assistant ManagerYou'll work 15 hours per week in a hands-on operational role concentrating on compliance, brand standards and supporting a small team of Holidays operation Assistants to deliver the best experiences for our guests. This area has 6 cottages – 2 at each location Dunham, Lyme and Hardcastle Crags. Regular travel each week to these cottages will be required. Cottages in this patch vary from 12 sleeper Farm Houses through to 4 sleepers traditional. It is an exciting time to join as this area is set for asset growth in future years.To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere. Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements. You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training. You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 6th April 2025 Interview: Week Commencing 7th April via TeamsTo apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162364IRC162364Greater ManchesterPermanent p/t (15 hrs pw)Ends: Apr 6th 8572.8 km from El SalvadorAre you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager to support Cheshire Cluster & Hardcastle Crags who can help to make sure that everyone has their best possible holiday with the National Trust.Dunham Massey, Altrincham, Greater Manchester, WA14 4SJCompliance.Eligibility to Work in the UK13.74 per hour