A leading property company is seeking a Resident Services Associate to be based on a high-end Build to Rent development in Birmingham. The Resident Services Associate will be responsible for carrying out front desk duties, managing complaints, liaising with the residents and assisting with the resident move-in process.
Overview:
* Role: Resident Services Associate
* Location: Birmingham
* Salary: £26,500
* Working Hours: Monday - Friday with 1 weekend in every 6
Responsibilities include:
* Reception duties including responding to enquiries, taking resident requests and handling parcels.
* Ensuring communal areas and available apartments are well presented.
* Complete applicant vetting in line with procedures.
* Process offers and complete tenancy documentation.
* Provide first-class customer service to all guests and residents.
* Organise and run resident events.
* Act as first point of contact for residents to make maintenance requests.
* Coordinate contractor appointments.
* Complete check-in and check-out reports.
The person:
* Excellent customer service skills.
* Prior experience working in residential property, hospitality or ideally BTR.
* Organised.
* Outgoing, warm and friendly personality.
* Common sense approach.
If you’re interested in the Resident Services Associate position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.
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