Job summary To provide a high level of Customer Service for patients requiring an Outpatient Appointment at The Princess Alexandra Hospital To provide a Patient's Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care. To ensure that patients' telephone calls are answered efficiently and effectively. To have confidence in communicating politely and efficiently with patients, relatives and other Trust Staff via the telephone. To maintain patient confidentiality at all times when communicating with patients via the telephone and to be aware of data protection Main duties of the job Ensure the accurate and confidential use of our electronic booking system to register patients new to the Trust ensuring that patient details are correct. To follow Trust guidelines and policies to book patients' appointments, working to achieve compliance with the 18 Week RTT Pathway and 2 Week Wait To maintain confidentiality and to be aware of data protection when entering patient details and episodes onto our electronic booking system. To make new appointments working to achieve compliance with the 18 Week RTT Pathway including Choose & Book and 2 Week Wait targets Provide data regarding patients who have been unable to book an appointment electronically. About us Our Organisation The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping. We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire. Our Values The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences: Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level. Date posted 11 April 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata per annum plus 5% high cost area supplement Contract Permanent Working pattern Full-time Reference number 292-7114997-SCC Job locations Princess Alexandra Hospital Hamstel Road Harlow CM20 1QX Job description Job responsibilities Please see the attached Job description and person specification for full details of the vacancy, this is available to download at anytime. Job description Job responsibilities Please see the attached Job description and person specification for full details of the vacancy, this is available to download at anytime. Person Specification Experience Essential Previous clerical experience Desirable Previous NHS experience Skills Essential MS Office - Word and Excel Desirable Knowledge of 18 Week RTT pathway Qualifications Essential Educated to GCSE or equivalent including maths and English Person Specification Experience Essential Previous clerical experience Desirable Previous NHS experience Skills Essential MS Office - Word and Excel Desirable Knowledge of 18 Week RTT pathway Qualifications Essential Educated to GCSE or equivalent including maths and English Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Princess Alexandra Hospital NHS Trust Address Princess Alexandra Hospital Hamstel Road Harlow CM20 1QX Employer's website https://www.pah.nhs.uk (Opens in a new tab)