Job summary Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description. Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website: https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v5a8d7f98-8b26-4a54-a9cd-f415e3984849 Main duties of the job We are seeking an enthusiastic Retail Operation Assistant/s to work across our Charity Storesthroughout Surrey and West Sussex It is important that you have your own vehicle or are happy to use public transport to travel across all our locations for training, holidays, and short notice absence. About us When you join St Catherines, youll be joining a supportive team all working towards a big ambition : to help everyone face death informed, supported and pain free. If that sounds like something youd find fulfilling, please apply today. Date posted 25 February 2025 Pay scheme Other Salary £23,789 to £24,934 a year Contract Permanent Working pattern Full-time, Part-time Reference number B0271-VA159 Job locations St. Catherines Hospice Grace Holland Avenue Pease Pottage Crawley West Sussex RH119SL Job description Job responsibilities This hands-on role requires a commitment to high standards of customer service and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided. Job description Job responsibilities This hands-on role requires a commitment to high standards of customer service and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided. Person Specification Experience Essential Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels Proficient numeracy skills Excellent organisational skills Experience of working in a customer care environment Desirable Supervisory skills Retail experience EPOS experience Creativity (e.g. window display) Some knowledge of St Catherine's Hospice work in the community, including its charity shops Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises Second hand retail sector e.g. antiques Current fashion trends Qualifications Essential Good level of literacy and numeracy Full driving licence or the ability to be able to access public transport to travel across our trading locations Attitude and Behaviours Essential Stamina and enthusiasm for hands on physical work Ability to work on own initiative Ability to motivate and empathise with hospice staff and volunteers Flexibility and willingness to work in other locations and extra hours as and when required i.e staff shortages/sickness/ holiday cover Willingness and desire to work in accordance with hospice values Person Specification Experience Essential Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels Proficient numeracy skills Excellent organisational skills Experience of working in a customer care environment Desirable Supervisory skills Retail experience EPOS experience Creativity (e.g. window display) Some knowledge of St Catherine's Hospice work in the community, including its charity shops Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises Second hand retail sector e.g. antiques Current fashion trends Qualifications Essential Good level of literacy and numeracy Full driving licence or the ability to be able to access public transport to travel across our trading locations Attitude and Behaviours Essential Stamina and enthusiasm for hands on physical work Ability to work on own initiative Ability to motivate and empathise with hospice staff and volunteers Flexibility and willingness to work in other locations and extra hours as and when required i.e staff shortages/sickness/ holiday cover Willingness and desire to work in accordance with hospice values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Catherine’s Hospice Address St. Catherines Hospice Grace Holland Avenue Pease Pottage Crawley West Sussex RH119SL Employer's website https://www.stch.org.uk/ (Opens in a new tab)