Customer Services Executive
We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor.
Key Responsibilities:
1. Deal directly with customers either by telephone, email, or live chat.
2. Manage all customer orders as per the internal SOPs and customer vendor compliance.
3. Handle and respond efficiently to all general and order-specific customer enquiries such as providing pricing and delivery information, complaints, returns, and refunds.
4. Manage return requests.
5. Obtain and evaluate all relevant information to handle product and service enquiries.
6. Log details of enquiries, comments, and complaints and details of actions taken.
7. Prepare and distribute customer activity reports.
Skills Required:
1. Proven customer service experience across a range of business sectors.
2. Excellent data entry, typing, and analytical skills.
3. Excellent telephone manner.
4. Strong MS Office and CRM skills.
5. Excellent time management and goal-oriented focus.
6. SAP and Salesforce knowledge is required.
What's in it for you?
* Hybrid working after probation.
* Private Medical Insurance.
* Private Dental.
* Family Discounts.
* 25 Days Holiday + Bank Holidays.
* Plus more.
Job Info
Job Title: Customer Services Executive
Company: CV-Library
Location: Milton Keynes, Buckinghamshire
Posted: [Date]
Closes: [Date]
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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