Are you a dedicated individual looking to develop business skills, gain valuable experience, and seek exciting challenges? Join Trelleborg and help shape the industry from within. Who we are Trelleborg is a global leader in engineered polymer solutions, serving nearly every industry worldwide. At Trelleborg Sealing Solutions, we specialise in providing top-tier sealing solutions. Our engineered polymer products seal, dampen, and protect aircraft and terminal equipment, and are rigorously tested and used in almost every major aircraft program. We collaborate with leading industry brands to enhance their performance and drive their business forward. Our Solihull office markets our sealing range to Industrial and Aerospace customers, offering local design and service support. We are looking for a Customer Service Team Leader to join our UK Aerospace team. In this dynamic role, you will be instrumental in achieving TSS UK Aerospace objectives Employee Benefits include: You will receive a competitive salary and be included in the company bonus scheme. Our hybrid working model allows for 37 hours per week, with 40% of the time working from home and 60% in the office. Core working hours are from 10:00 to 15:00. Additionally, we offer an Employee Assistance Program that includes access to an online GP, mental health support, physiotherapy, and more. You will also benefit from Group Income Protection and Group Life Assurance. About the Job In this role, you will be reporting to the Customer Services Manager and serving as the primary contact for the Customer Service team. Your key responsibilities include resolving issues and assisting the Manager with daily tasks and continuous improvement initiatives. Key Responsibilities: Collaborate with the Aerospace Customer Service Manager on continuous improvement activities Analyse and provide initial approval for customer complaints (credits and debits) Respond to customer quotation requests accurately and promptly Assist the team in receiving and processing customer orders/schedules accurately and timely Supervise and lead customer orders/schedules proactively Support the team in prioritising workload to meet customer needs and company targets Facilitate customer handovers within the Aerospace Customer Service Team Act as the first point of contact for CRM system-related topics and improvements Create and periodically review Customer Service Operational Procedures For a more detailed understanding of the primary duties and responsibilities, please contact us for a comprehensive job description. About the Ideal Candidate Education and Experience: Minimum GCSE Grade C in Maths and English (or equivalent) Proficient in Microsoft Office, including Word, Excel, and PowerPoint Experience in a Customer Service role, preferably in Manufacturing, Supply Chain, or Aerospace industry Experience in leading people ERP experience, with SAP preferred Competencies: Excellent verbal and written communication skills Commercial awareness Strong planning and organisational skills Problem-solving abilities Attention to detail Behavioural Characteristics: Lead by example, contributing actively to departmental and company goals Take initiative for personal and team development Maintain a can-do approach Collaborate effectively within a team and work independently with efficiency Consistently achieve set targets and objectives Travel Requirements: Occasional travel within the UK to Trelleborg Manufacturing and Customer sites Closing date: Monday, 11th November Join us in shaping the future of sealing solutions Apply now to be part of our team and embark on a journey of innovation and impact. At Trelleborg, our people are shapingindustryfromtheinside. Trelleborg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.