Australia Customer Care Coordinator page is loaded
Australia Customer Care Coordinator
Presenta candidatura
locations Liverpool, AU
time type Full time
posted on Offerta pubblicata ieri
job requisition id R-21140
Who we are
Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.
We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we’ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease.
About the role
We're seeking a dynamic individual to manage and support key customer accounts in our Power Distribution Channel. You'll work closely with the external sales team to drive profitable business, manage relationships, handle inquiries, and oversee quotes, tenders, contracts, and orders. Your role also involves providing administrative support and maintaining precise documentation for contracts.
This role is based in Liverpool, NSW, reporting to the Customer Care Supervisor.
What you’ll be doing
* Work closely with the External Sales Team to win profitable business through the effective management of customer relationships, enquiries, quotations, tenders, contracts, and sales orders.
* Effectively manage contracts/projects and specific customer requirements (e.g., review contractual requirements and reflect into SAP, price escalation, call offs, blocked orders, code generation, customer complaints, etc.).
* Ensure service continuity in your absence for major customer accounts by providing training as needed to your customers’ “back up” coordinators, establishing documented procedures and instructions required, and ensuring that important documents/correspondence are maintained in the Q drive for common/ease of access.
* Proactively maintain lines of communication with customers on services offered and service standards achieved.
* Liaise with the Commercial Managers & External Sales Team regarding customer needs.
* Proactively manage the relationship of defined portfolio of key accounts in collaboration with the External Sales Team.
* Provide fast, efficient customer service that engenders repeat business.
* Manage call offs, blocked orders, customer complaints, code creations, credits, and returns for your customer list.
* Implement pricing policy, strategy, and tactics within agreed guidelines.
* Use the tools, processes, and systems provided to effectively and efficiently achieve the defined KPIs.
* Work closely with the PD team to meet or exceed plan for CM$, Volume for the channel.
* Provide administrative, systems, and process support to the PD team.
Who you are
* You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
* Your passion for learning and personal growth, with a meaningful focus on sales developments, will enhance your ability to cope and work with disruption and adapt to changing priorities.
* You have excellent general problem-solving skills and are able to manage diverse groups of stakeholders effectively with best practice.
* Your relevant experience in customer care and exposure in a similar industry will benefit your experience in this role.
The benefits of working with us
Working with Prysmian Group means joining a global family (and one with some great perks):
* Globally supported Sustainability and Diversity Programs.
* A Prysmian Rewards Program exclusive to our team.
* An inclusive Employee Share benefits scheme.
* A competitive remuneration package comprising of base + incentive component.
* A dedicated Global Mentoring Program.
* Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed.
* A culture that fosters inclusiveness, teamwork, and joint success.
* Free parking.
* Flexible work practices.
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
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