Feeling Stuck in Your Career? Ready for Something More? Its frustrating, isnt it? Youre great at solving problems, supporting people, and keeping everything running smoothlybut it feels like no one notices. Youre ready for a role that challenges you, values your skills, and gives you room to grow. If this sounds like you, weve got the perfect opportunity. Join a Team That Truly Cares Were partnering with a trusted IT provider thats spent nearly two decades helping businesses across Yorkshire operate securely and efficiently. Known for their people-first approach and tailored IT solutions, they dont just solve problemsthey build relationships. At their heart is a small, close-knit team that values collaboration, creativity, and innovation. They believe in supporting each other, celebrating wins, and sharing ideas. And theyre looking for someone whos ready to roll up their sleeves, make an impact, and grow alongside them. Work That Challenges and Inspires As a 2nd/3rd Line IT Support Technician, youll be the trusted expert clients turn to when things get tricky. From resolving complex technical issues to leading impactful IT projects, every day will offer a new challengeand a chance to make a difference. Heres what youll do: Provide expert 2nd and 3rd Line support, resolving escalated issues with care and precision. Administer Microsoft 365 environments, including user accounts, security, and policies. Troubleshoot network infrastructure, including VLANs, firewalls, Meraki, and Ubiquiti devices. Ensure robust disaster recovery and backup solutions are in place. Lead IT projects like Microsoft 365 migrations, SharePoint setups, and infrastructure upgrades, taking them from planning to execution. Contribute to the teams knowledge base by documenting best practices and bringing fresh ideas to the table. You wont be alone. Youll be part of a collaborative team that has your back and ensures youve got the tools and support to succeed. Why Youll Love This Job This isnt just another IT roleits your chance to grow, make an impact, and work with people who genuinely care. Heres what makes this role special: Room to Grow: Develop your skills, take on exciting projects, and build your career with a clear path forward. Meaningful Work: Support businesses that rely on secure, innovative IT solutions to keep their operations running smoothly. A Supportive Team: Work alongside people who value your input, listen to your ideas, and celebrate your successes. A Place Youll Feel Valued: Join a team that understands the importance of work-life balance and invests in your professional and personal growth. The Perks This company knows that great work starts with happy, healthy people. Heres what you can look forward to: Generous Holiday Entitlement: 31 days holiday per year (including bank holidays), plus an extra 2 days after 2 years of service. Professional Development: Access to training, certifications, and the tools to advance your career. Work-Life Balance: Standard office hours and minimal out-of-hours work to keep life in balance. Employee Perks: Bonus schemes, access to productivity tools like ChatGPT Teams, and more. Why Ilkley? Nestled at the foot of the Yorkshire Dales, Ilkley is more than just a beautiful place to work. Known for its community spirit and breathtaking views, its an inspiring backdrop for your career. With great commuter links and a welcoming vibe, its the perfect spot for both work and play. Are You the Right Fit? You dont need to tick every boxwere looking for the right person, not a perfect CV. Heres what will help you shine: Strong hands-on experience with Microsoft 365, Windows Server OS, and network troubleshooting (VLANs, firewalls, Meraki, Ubiquiti). A proactive approach with the ability to solve problems independently while knowing when to ask for help. Excellent communication skills, able to explain technical issues clearly to non-technical clients. At least 3 years of IT support experience, preferably in an MSP environment. Bonus: Certifications like CompTIA or Microsoft, and experience with tools like HaloPSA or Datto RMM. Ready to Start Your Next Chapter? If youre ready to make a difference, grow your career, and work with a team that genuinely values what you bring, wed love to hear from you. Click Apply Now to take the first step. ADZN1_UKTJ