[UK job adverts Image 8-18-2023]
Customer Service Specialist – Banking & Financial Services (Glasgow)
Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary.
Start Dates: Various January 2025
* Salary: From £11.44 per hour
* Location: Office Based in Glasgow
* Shifts: Varying shifts (Part Time not available)
* Training: 1-4 weeks
* Contract: Permanent
* Background Checking:
o Right to Work in the UK
o Criminal Record Check
o Credit Check
o Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
Our Benefits
* On-line recruitment process, with potential job offer within 24 hours
* Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
* Employee welfare support with free access to our Mental Health Employee Assistance programme
* Pension Scheme
Something Extra
* Discounted holidays, flights and hotels
* Discounted utility bills
* Cineworld tickets - Up to 55% off
* Virgin Trains - 20% off
* Virgin Experience Days – 20% off
* 25% off O2 and 20% of EE Mobile Contracts
* Sony – 20% off Mobile Phones
* Ray-Ban – 20% off
Skills needed to be a Customer Service Representative
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with outgoing nature
* Excellent verbal communication skills
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* High levels of accuracy and attention to detail
* Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
* Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
* Use your problem-solving skills to support our customers, resolve their query and create a positive experience
* Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
* Have excellent attention to detail
* Be knowledgeable of our client’s process and products and how best to support the customer
You can follow us on:
- @TeleperformanceUK
- @TeleperformanceUK
- @TPmarketingUK