Retail Catering Assistant Manager
Application Deadline: 14 March 2025
Department: Catering Casual Support Team
Employment Type: Zero Hours
Location: Silverstone
Description
The successful candidate will have experience of managing and supervising a busy department in a Multi-site catering establishment. You will have the ability to embrace innovation and address problems in a practical manner and have exceptional communication skills. You will also have the professionalism, motivation and ability to drive standards within the department and wider centre.
Key Relationships
* Retail Manager
* Catering Supervisors and General Assistants
* Kitchen Staff
* Event Managers
* Customers
* Relevant SCL departments.
Key Responsibilities
* Have practical working knowledge of systems, processes and procedures across the department.
* Create a friendly award-winning team mentality
* Maintain a professional standard with all stakeholders
* Ensure areas are set to SOPs, and correctly staffed.
* To assist the Retail Manager with all aspects of compliance and health and safety procedures in all operational areas.
* Responsible for the implementation and delivery of SOPs and presentation for the catering operation.
* Strict Stock control in guidance with operational procedures
* Always ensuring a culture of excellent customer service.
* On the day, take the lead and act as the point of contact for staff and SCL department queries and manage the planning and delivery of the catering operation.
* Ensure that all food is served and presented in accordance with SOPS.
Team Responsibilities
* To adhere to rules and best practice of Hygiene, Health and Safety always to ensure full compliance with all relevant current legislation.
* To live, breath Silverstone’s Values
* Work with the Retail Manager to build a friendly hardworking culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly and in harmony
* Promote excellent customer service.
* Maintain Uniform standards
* Ensure the catering areas are set. Point of sale products are optimally displayed to drive sales, to agreed standards.
Performance Responsibilities
Performance will be monitored against the following:
* Ownership and completion of agreed business priorities in a timely manner
* Teamwork
Skills, Knowledge and Expertise
* At least one years’ Management experience in a similar retail catering environment.
* Excellent customer service and client awareness always.
* A strong leader who can attract and retain an empowered team to deliver a great customer experience.
* The highest standard of personal presentation.
* An individual who enjoys hard work and a challenge and the ability to cope under pressure in a busy and face paced environment.
* A self-starter who can maximise the right sales opportunities with creativity and flair and the ability to organise and control events to deliver profit growth.
* Full clean UK driving licence.
* Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
* Flexible approach to working hours.
* Good communication skills.
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