About the Role:
We are seeking an experienced Housing Officer to join our team at Marks Consulting Partnership. As a key member of our housing management team, you will be responsible for delivering an effective housing management and resident support service, fostering strong and sustainable communities.
Key Responsibilities:
- Plan and execute comprehensive block and estate management inspection programs to ensure the highest standards of property maintenance and resident satisfaction.
- Empower residents to live independently and to their fullest potential by providing guidance, support, and resources as needed.
- Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service and meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.
- Address issues of anti-social behaviour and safeguarding with resilience and sensitivity, ensuring the safety and well-being of all residents.
About You:
- A good standard of education with relevant qualifications in housing management is desirable, but not essential. What's more important is your experience working in a service role, preferably within the housing or property sector, and your ability to communicate effectively with residents and stakeholders.
- Strong problem-solving abilities and the capacity to work autonomously are also essential, as you will be responsible for making decisions and taking action to address resident concerns and issues.