A 12 month fixed term 15 hour post has arisen for a motivated and enthusiastic person to work for the Knowsley Clinical Admin Service. The receptionist post is based at Whiston Health Centre. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
They must have excellent interpersonal skills and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with an excellent telephone manner and respect confidentiality. Previous experience is desirable. They must also be willing to work across all sites as required.
You will be required to cover sickness and absence. The service is open Monday to Friday 8.00am to 18.30 pm and shifts are allocated according to service needs.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff, and patients. To participate in training and development programmes both internally and externally. Ensure the delivery of the quality strategy within the designated area, incorporating the establishment of systems and processes.
Job responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations, ensuring sensitivity when dealing with distressing situations.
Answer telephone calls using the switchboard system, receive and process incoming and outgoing telephone calls, taking messages and responding appropriately to maintain effective communication channels. Sort and distribute mail to all departments.
Assist with the collection of data to produce standardised computer-generated information for managers as and when required.
Maintain filing systems and other records as required, ensuring they are up to date and accurate, and implement changes to systems and procedures as directed.
Participate in meetings as required.
Ensure a professional approach to work, maintaining confidentiality throughout. Generally monitor security within the building, ensuring reception and waiting areas are kept clean, tidy, and safe.
Report and record sickness, absences, and any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
Person Specification
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Effective communication and interpersonal skills
* Ability to work effectively within teams
* Ability to work in a confidential and sensitive manner
* Ability to plan, prioritise, and schedule work
* Self-motivated
* Able to work on own initiative
* Able to work with attention to detail
Knowledge/Experience
* Proven knowledge of word processing, spreadsheet, and email software
Qualifications
* GCSE or NVQ2 or equivalent, or equivalent experience
* IT literate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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