Part-Time Group Bookings Advisor – Cheltenham
Working hours: 8pm-1pm or 1pm-6pm, with a flexibility on number of working days.
Salary: £11.62 per hour
We are looking for aBookings Advisor/Automotive Contact Centre Operativeto join our dynamic and talented team at Cotswold Motor Group.
If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.
The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.
About the Role
You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.
As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process driven environment where you are rewarded for excellent achievements with incentives.
Responsibilities:
* Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
* Confirm with the customer their check in time and the duration that their car will be on site.
* Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
* Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
* Seizing opportunities to upsell products and services when they arise
* Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
* Capturing/updating GDPR preferences
* Advise customers with a guide price for the routine servicing and repair to their vehicle.
* Targeted outbound campaigns – including upselling services to our existing clients
* Identifying and overcoming objections
Why Cotswold Motor Group?
Cotswold Motor Group is an innovative, ambitious and award winning company in the heart of the Cotswolds. We are here to push boundaries and strive for excellence in every area of our business to ensure that we remain the best at what we do.
Our people are the core of our business – we are passionate about creating an environment where our teams feel valued and appreciated.
Your personal development matters to us, and we believe in supporting all our teams to reach their full potential.
Benefits:
* 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
* Health & Wellbeing benefits
* Life Assurance
* Employee Recognition Program
* Staff Discounts
* Employee Benefits including discounts on retailers, restaurants & cinemas
* Referral Programme
* Company Social Events
* Pension Scheme
* Cycle to work Scheme
* Long Service Awards
* In-house professional training
Job Type: Part-time
Pay: £11.62 per hour
Expected hours: No less than 7 per week
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