We are looking for a meticulous and dedicated Credit Control Manager to oversee our Accounting & Finance department. The chosen candidate will be responsible for managing credit control, implementing credit policies and ensuring the company's revenue is secure. Client Details Our client is a medium-sized organisation within the Fast Moving Consumer Goods (FMCG) industry. Known for their high-quality products, they have cultivated a strong reputation and a loyal customer base. This company values sustainability and innovation, continually striving to improve and grow. Description Managing the company credit policy and procedures within the levels of authorisation to maximise sales and minimise risk. Managing the team training and development via the Training Matrix. Undertake performance reviews in line with company policy. Collaborate with other teams on Continuous Improvement initiatives. Promote the Customer Portal and its further development. Prepare and distribute periodic aged debt, DSO, financial and query management reports in accordance with the Group norms and timescales. Support the Sales teams with the processing and verification of new account applications, credit limit reviews, account closures and Customer Master file maintenance. Ensure all debit/credit claims and queries are processed in a timely manner and within authorised sanction limits. Personally manage the Intensive care accounts. Manage the debit note reporting and resolution. Manage the Returns process and credit note creation. Prepare and present to the Head of Credit detailed information regarding all outstanding items. Any material incidents of late payment for the major accounts must immediately be communicated to the Head of Credit. Manage the Skin Spa accounting; duties include collections & obtaining, collating and entering Self Billing Invoice details onto the customers Skin Spa account, raising invoice requests and also ensuring that all queries are dealt with in a timely manner. Manage the monthly B2C account reconciliations for E-comm and the Retail outlets Ensure all standard office Clerical duties are performed in a timely manner and as we are a customer facing department, we also deal with many incoming telephone calls/queries from Customers and other departments. Covering absences of staff from the office, in particular Senior Credit Controller function Profile A successful Credit Control Manager should have: A good educational standard is required and relevant CICM qualification is essential Minimum of 5 years' relevant Credit Control experience: essential that some has been gained in a Retail Credit Control environment Demonstrable team development and management skills Must be computer literate with working knowledge of accounting software and good Word & Excel experience is essential Demonstrable efficient time management, prioritization and organizational skills Strong attention to detail Excellent communication skills Clean driving license Job Offer A competitive salary of between £47,500 - £55,000 per annum. The opportunity to work within a respected organisation in the FMCG industry. A hybrid working model, offering flexibility and work-life balance. A committed and supportive team in Harlow. We welcome all candidates who believe they could bring value to this position to apply. This is a brilliant opportunity to join an established organisation in the FMCG industry and contribute to its success in the London market.