Senior Customer Success Manager, Staines-upon-Thames
Client: ServiceNow
Location: Staines-upon-Thames, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 975b85049f65
Job Views: 5
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Are you a “transformation-maker”?
Do you enjoy driving transformation and setting up companies for a successful future? Do you have experience with transformation programs, consultancy, and being a trusted advisor? If so, join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively. You will do this through a portfolio of standardized services, leading best practices, methodologies, and tools based on experiences from thousands of customer engagements.
What you get to do in this role:
Your mantra will be: “If our customers are successful, we are successful!” You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You will build relationships across customers and partners and act as a trusted advisor in areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption. You will be working with 1-3 customers, organizing your work yourself.
Additionally, you will orchestrate the internal collaboration of the ServiceNow account team, as our philosophy is “Teamwork makes the Dream work!” The final objective is a successful, happy customer that provides a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation.
Qualifications
To be successful in this role you have:
* A passion for working with customers
* 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience
* Experience in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
* Experience at F100-1000 accounts
* Depth in digital transformation design, implementation, and management
* Expertise in one industry, with knowledge in one or two additional industries
* Experience in IT, HR, or GBS transformation
* Experience in establishing and maintaining executive relationships with CxO and business line leaders
* Identified business outcomes and achieved them
* Experience in serving as part of a client account leadership team
* Developed account partnering relationships with large consultancies and technology implementation firms
* Right to work in the country you have applied to
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact [emailprotected] for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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