Person Specification
The below sections detail the attributes we will be looking for candidates to possess, across key areas of the role.
Technical and Administrative
* An understanding, acceptance, and adherence to the need for strict confidentiality.
* A commitment to maintain a high professional standard of care and keep up to date with all aspects of care relevant to the post.
* An awareness of own limitations and experience.
Communication
* Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
* Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
* Anticipate barriers to communication and take action to improve communication.
* Maintain effective communication within the organisational environment and with external stakeholders.
* Act as an advocate for patients and colleagues.
* Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.
Delivering a Quality Service
* Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.
* Participate in quality assurance and safety processes across the practice and its activities.
* Participate in shared learning across NPC and the wider organisational environment.
* Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events.
* Assess the impact of policy implementation on care delivery.
* Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.
Leadership Personal and People Development
* Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role model.
* Support staff development to maximise potential.
* Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
* Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
* Critically evaluate and review innovations and developments that are relevant to the area of work.
* Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services.
* Contribute to planning and implementing changes within the area of care and responsibility.
* Contribute to the development of local guidelines, protocols, and standards.
Team Working
* Understand own role and scope and identify how this may develop over time.
* Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
* Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
* Create clear referral mechanisms to meet patient need.
* Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.
* Work effectively with others to clearly define values, direction and policies impacting upon care delivery.
* Discuss, highlight, and work with the team to create opportunities to improve patient care.
* Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team.
* Agree plans and outcomes by which to measure success.
Management of Risk
* Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
* Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
* Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.
* Participate in mandatory and statutory training requirements.
* Apply infection-control measures within the practice according to local and national guidelines.
* Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.
Managing Information
* Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting, and communicating information.
* Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.
* Manage information searches using the internet and local library databases.
* Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format.
* Collate, analyse, and present clinical data and information to the team.
Learning and Development
* Undertake mentorship for team members.
* Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).
* Assess own learning needs and undertake learning as appropriate.
* Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.
Equality and Diversity
* Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
* Enable others to promote equality and diversity in a non-discriminatory culture.
* Support people who need assistance in exercising their rights.
* Monitor and evaluate adherence to local chaperoning policies.
* Act as a role model in the observance of equality and diversity good practice.
* Accept the rights of individuals to choose their care providers, participate in care and refuse care.
* Assist patients from marginalised groups to access quality care.
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