Operations Director (Facilities)
National Competitive Salary + Company Car / Allowance
Benefits include:
* CRISP pension
* Bupa Healthcare
* Non-Contractual bonus scheme
This role will require National travel.
We are looking to recruit a talented and experienced Operations Director in Facilities Management who will join us in inspiring our clients, end-consumers and their own operations team to do great things at work. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors.
Key Responsibilities include but not limited to:
1. To provide strategic leadership across the contracts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships
2. Client development and retention through pro-actively building long-lasting client relationships
3. Drive operational excellence, ensuring the contracts are operating within contractual terms
4. Ensure the contracts perform to budget and achieve their unit business plan and financial performance
5. Own, define, maintain and manage account development plans
6. Track and monitor performance metrics and indicators for the contracts; identifying and implementing improvements where necessary
7. Oversee Sub-Contractor adherence to client and company policy
8. Support the sales team to develop financially sound bids and proposals through to sign off on contracts
About You:
Essential
* A minimum of 5 years experience at a senior account management level within the FM industry
* Expert knowledge of Soft Services Facilities Management
* Experience of managing complex and multiple stakeholder relationships
* Demonstrable financial acumen
* Have a proven track record of client / customer satisfaction
* Track record of growing sales and retaining business
* Driving License
* SIA non-frontline licence holder (or able to qualify)
* IOSH and/or NEBOSH Accredited (working towards)
Ideal
* Knowledge of Hard Services
* Knowledge of Catering
About Us:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes:
* Financial wellbeing programme and preferred rates on salary finance products
* Aviva Digicare – Free annual healthcare check
* Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family
* Pension scheme and Life Assurance
* Employee Assistance Programme
* Holiday purchase scheme
* Sharebuy Scheme
* Recognition awards including Be a Star peer recognition and Long Service Awards
* Employee networks created and led by employees for employees
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment, Health & Wellbeing and Travel discounts
* Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
* Vodafone discounts
* On-going training & development and career pathways
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