Summary
A chance to join an established insurance broker & learn skills required to tailor insurance solutions to specific needs & budget. Building relationship & rapport with new and existing customers to fully understand their needs. The role includes handling of both internal & external mail, processing and invitation of renewals and telephone answering.
Wage
£18,000 a year
Upon successful completion of your probation (6-months) you will be entitled to access our new business incentive scheme, which upon meeting targets pays a quarterly bonus
Training course
Insurance practitioner (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm and every 3rd Saturday, 9.00am - 12.00pm.
44 hours a week
Possible start date
Saturday 1 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To gain a full and proper understanding of all systems both manual and electronic
* Telephone answering
* To liaise with both clients and insurers in obtaining necessary papers and information to complete our files
* To understand and conduct file audits with instruction from the management
* Provide daily, weekly & monthly reports as required
* To understand and manage information between the client and premium finance house
* Processing and invitation of renewals
* Hold cover confirmations to both client and insurer for new business, mid-term adjustments & renewals
* Update and manage client records
* Handling of both internal & external mail (paper & electronic)
Where you’ll work
50 Amwell Street
Hoddesdon
Herts
EN11 8UA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Insurance practitioner (level 3)
Equal to A level
Course contents
* Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
* Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
* Analyse data to make evidence based decisions.
* Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
* Apply appropriate method of communication for audience and circumstances.
* Records, verifies, maintains and where appropriate, shares information.
* Compliant with relevant governance, policies and procedures.
* Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
* Balances competing priorities in order to meet deadlines.
* Builds and maintains positive relationships.
* Work as part of a team to help achieve results.
* Identify potential claims fraud and determine the correct action to prevent loss.
* Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
* Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
* Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
* Gather and interpret relevant information to provide a return on insurance decisions.
* Match client’s needs with available insurance products and services.
* Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
* Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
* Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
* Analyse data to make evidence based decisions.
* Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
* Apply appropriate method of communication for audience and circumstances.
* Records, verifies, maintains and where appropriate, shares information.
* Compliant with relevant governance, policies and procedures.
* Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
* Balances competing priorities in order to meet deadlines.
* Builds and maintains positive relationships.
* Work as part of a team to help achieve results.
Your training plan
* Insurance practitioner Level 3 qualification
* Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
* Initial induction will take place in a class room environment on-site and subsequent training will be split between on-line learning and "on-the-job" training
* Following the first months initial induction all training will be conducted one day per week
Requirements
Desirable qualifications
GCSE or equivalent in:
* English Language (grade 2)
* Maths (grade 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative
* Must be a good communicator
Other requirements
Having a full UK drivers' license and their own vehicle would be a benefit