3rd Line Engineer (24x7 Service Desk)
Location: Sittingbourne, Kent
Salary: £36k-£40k + Benefits Package, including extensive training and certification opportunities
Hours: 12-hour shifts, 4-day workweek, including some night shifts
Do you have strong 3rd line troubleshooting skills and want to work with cutting-edge technologies in a dynamic environment?
Are you experienced in advanced server and network fault resolution, and ready for the challenge of a 24x7 support role?
Would you like a 4-day workweek with opportunities for professional growth and certifications?
If so, this could be the perfect opportunity for you!
About the Role:
We are looking for an experienced 3rd Line Engineer to join our 24x7 service desk team. You will play a critical role in providing advanced troubleshooting and root cause analysis for server and network faults, working with a diverse range of technologies including Microsoft Server, Active Directory, firewalls, and virtualization solutions such as VMware and Hyper-V.
This role involves 12-hour shifts with a 4-day workweek, including some night shifts. They offer a competitive salary to compensate for the unsociable hours. The position is ideal for someone who thrives in a hands-on technical environment and is eager to develop their expertise further.
Key Responsibilities:
1. 3rd Line Troubleshooting: Resolve complex server and network faults, including configuration issues, system failures, and connectivity problems.
2. Advanced Server/Network Management: Support Microsoft Server, Active Directory, Group Policy, DNS, and firewalls.
3. Root Cause Analysis: Perform in-depth fault investigations, ensuring timely resolutions for clients.
4. Collaboration: Work closely with senior engineers across platform, infrastructure, and network teams to deliver solutions.
Why Join?
1. 4-Day Workweek: Enjoy more work-life balance with 3 days off per week.
2. Professional Development: Access to certifications and training (e.g., Microsoft Server MCP, Azure, firewall configurations).
3. Cutting-Edge Technologies: Gain hands-on experience with leading technologies in a secure, advanced IT environment.
Requirements:
1. 3rd Line Troubleshooting Experience: Proven track record in resolving server and networking issues.
2. Advanced Knowledge: Microsoft Server technologies, Active Directory, DNS, firewalls, WAN/LAN, VLAN, and VPN.
3. Experience with virtualization technologies (e.g., VMware, Hyper-V).
4. Ability to work independently during night shifts and manage escalations.
5. Strong communication and collaboration skills.
6. Microsoft Server MCP Certification.
7. Experience in cloud platforms like Microsoft Azure.
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