Company description: Location: Ash,England,United Kingdom Job ID: 81087 We Elevate Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874. Job description: We are currently recruiting for a Night Service Manager to join our Team based out of our Northfleet Office working on 4 x 4 Night Shifts from 7pm to 7am. The successful candidate will assist the Service Manager to ensure customer satisfaction by meeting their objectives, through effective management of resources (engineers) and improvements in service delivery of planned preventative, maintenance, ready supply of materials/parts and timely communication. This is a permanent role. Duties & Responsibilities: Establishing and promoting a safe working environment for engineers and customers Establishing and maintaining a close professional working relationship with the customers Leading, managing and motivating a team of field employees and Night Supervisors Despatching calls and prioritising labour planning as necessary, to ensure that there are sufficient employees to efficiently carry out the callouts/work to the required quality, cost effectively, whilst meeting contractual obligations Ensuring that the team are aware of and follow company policies, in particular relating to safety Managing the maintenance schedule to ensure that all contractual obligations are met regarding planned preventative maintenances. Providing reports to the Service Manager on key performance indicators (KPIs) on a period-by-period basis Attending client meetings as required Resolving any operational issues that have arisen by formulating and implementing an action plan Ad-hoc reporting following customer and client requests, in conjunction with the Service Manager Management of the Purchasing process to ensure spare parts/requests are required, raising purchase orders for the Administrators and ensuring costs are within budgets Development of new ways of working in the form of an enhanced phased maintenance programme in conjunction with the Service Manager Holding regular team meetings to provide a company business status update and departmental update, training, communicate company initiatives and new policies Attending divisional and inter-departmental safety meetings Coaching individuals on an on-going basis and identifies training & development needs where appropria Profile description: Candidate Requirements : Must have a service engineering background with previous experience in managing a group of engineers Working knowledge of how the Transport Department and Tubelines operates Must be commercially aware and recognise the need to control costs, such as labour, materials and overhead costs Customer focussed and driven to provide the customer with a timely response Excellent communication skills both written and oral, at different levels Results focussed with an ability to analyse and solve problems and manage a heavy workload/work under pressure Good interpersonal skills and an ability to build relationships with employees and customers Good motivational and leadership skills - to motivate the team to work together and lead them to achieve the set objectives Flexible/adaptable approach. Good IT Skills Microsoft Office Excel and Word; Lotus Notes