Job role: IT Support Engineer Department Technical Support Working Pattern: Monday to Friday (37.5 hours per week) - 4 days in Office Contract: Permanent Reporting to: Technical Support Manager What we’re all about… At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, we’re dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The IT Support Engineer is responsible for providing exceptional technical support to our expanding customer base in line with an exciting new business venture. Key Responsibilities Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments. Provide onsite technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders. Assist with project work ranging from server installation and configuration to network installation and configuration. Maintain a high standard of documentation, creating training material for first line support. Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required. Provide regular feedback to drive technical and process improvements Requirements Azure Active Directory Microsoft Office 365 Administration Windows Server 2016-2022 Administration Microsoft SQL Server Administration (Database, maintenance plan management) SharePoint Administration (Sharing document library’s, editing permissions) Management and maintenance of our Anti-Virus environment Vulnerability Management and resolution Backup and recovery including DRaaS, EDR,MDR Networking, Network Access Control Administration Good understanding of general desktop, networking and peripheral technologies Extensive end user device hardware & printer support experience Significant Microsoft Windows 10 and 11 Operating System skills and experience Significant Microsoft Office Applications 2016 and 2019 skills and experience Remote software deployment Good understanding of VoIP, SIP trunks and general digital telephony Strong understanding of firewalls and networks, Ubiquity experience advantageous. Prior experience working in a fast paced environment in a similar role Excellent Communication and documentation skills The ability to work well as part of a team and individually Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision making process The ability to set and achieve challenging goals Fault finding and troubleshooting skills essential and be logical and thorough in approach to incidents and requests ITIL Awareness Understanding best practice around security Microsoft certification advantageous What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme – free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.