Band 4
Main area: Administration
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 343-NN-6557873-A&C-AG
Site: St Helier Hospital
Town: Carshalton
Salary: £31,081 - £33,665 pro rata pa inc HCAS Outer London
Salary period: Yearly
Closing: 03/10/2024 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The role supports the Rheumatology team. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways.
Main duties of the job
Patient Pathway Coordinator - Rheumatology. We are looking for a person with excellent administrative and communication skills and a flexible approach to work. You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multi-task in a busy environment. You should be keen to develop new skills with a view to delivering excellent patient care. You will need to be able to prioritise a demanding workload, whilst retaining a positive outlook and a willingness to support your colleagues.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Qualifications
Essential criteria
* Good general education with GCSE or equivalent in English at grade C or above
Desirable criteria
* ECDL
* NVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential criteria
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in an NHS setting
Desirable criteria
* Previous gastroenterology admin experience
Skills
Essential criteria
* Experience dealing with customer complaints and customer care
* The ability to prioritise tasks effectively without direct supervision
Knowledge
Essential criteria
* Computer literate, with experience of using a keyboard
* Knowledge of NHS service provision including the pathway of care and RTT
* Knowledge of healthcare administrative systems and processes
* Understanding of medical terminology
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
Personal Attributes
Essential criteria
* Demonstrates excellent interpersonal, verbal and written communication skills
* Evidence of ability to prioritise workload and work without direct supervision
* Proactive, takes own initiative, ownership and accountability
* Team player with collegial working style and willingness to share responsibility
* Flexible, responsive approach to work
* Committed to a “Patient/Client First” philosophy
* Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives
* Confident to work assertively with multi-disciplinary team
Other relevant requirements
Essential criteria
* Willingness to work flexible hours to meet the needs of the service
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone: 02082963786
Text: 07501066267
Email: esth.dal@nhs.net.
Our confidential answering service is available after 5pm.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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