Telefónica Tech is a leading provider of innovative tech services for the B2B market with a worldwide presence and strategic hubs in Spain, Brazil, UK and Germany. The company helps leading brands and organisations across the UK and Ireland unlock the power of integrated technology for all businesses, bringing together in one place a unique combination of, the best people, with the best tech and the best platforms in a simplified manner, to make a real difference to every business, every day.
We have an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate tech adoption through its two core divisions of Tech Cyber security & Cloud and Tech Intelligence of Things. The company has a diverse, highly trained and globally located talent pool of over 2000 employees and serves more than 5.5m customers every day with a service reach in 175 countries. Its dynamic partner ecosystem includes over 300 cutting edge businesses, as well as strategic agreements with all market leaders.
Job Description
To provide problem analysis and support to a large managed service customer, helping to install, maintain, operate, and configure computer hardware and software and to provide a variety of technical duties as required.
Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing, and maintaining new servers, storage, software and troubleshooting enterprise scale infrastructure, platform and integration problems. Employees at this level receive occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities:
* Work with our technical architects to implement and deploy leading edge technologies to our customer base.
* Gain an understanding of large managed service platforms and become a SME in one or more areas.
* Ability to work in a large, dedicated team and take ownership of infrastructure and platform issues.
* Proactively transfer product skills and knowledge to customers as part of the project engagement process.
* Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences.
* Ability to address customer business requirements with effective solutions.
* Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.
* Ability to work with team to migrate legacy environment
Qualifications
Skills and Experience:
* Experience of VMware ESXi server platforms
* Experience of Blade Server (Synergy) hardware and management of such within a Datacentre Environment
* Experience of SAN solutions (notably HPE); Installing, configuring and troubleshooting
* Experience of working with backup services (notably Veeam)
* Experience of installing and configuring Windows Server platforms
* A sound knowledge of general networking principles and TCP/IP
* Knowledge and experience in formal project management and service delivery best practice procedures.
Education and
Qualifications
, one or more of the following:
* VMware
qualifications
* HPE
Qualifications
* Veeam
Qualifications
* Zerto
Qualifications
* Microsoft
qualifications
Additional Information
This role does have a shift rota, supporting 24/7
Travel to offsite locations which may necessitate own transport. Flexibility to support other sites when required
Note: All applicants must possess the legal right to work in the UK.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the
job description
100%, but would still be a great fit for role, please get in touch.