Application Deadline: 21 March 2025
Department: Retail
Location: Brighton
Compensation: £12.00 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.
We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents.
Job Overview:
We are looking for passionate and dedicated HairLab Assistants to become an integral part of our team. This role blends high-end hair and barbering salon support with 5-star customer service, ensuring every guest has an exceptional experience.
Key Information:
Hours available: 40 hours per week
Application Deadline: Friday March 21st
Key Responsibilities
1. Assisting Stylists & Ensuring Salon Efficiency
o Provide seamless support to stylists, ensuring everything they need is ready for a smooth-running client day.
o Turn around styling stations immediately after each client, ensuring they are spotless, stocked, and prepped for the next appointment.
o Sweep up hair instantly to eliminate slipping hazards and maintain a polished environment.
o Ensure all wires, tools, and equipment are safely tidied away to prevent accidents and uphold safety standards.
o Trained as a Lush Shampoo Therapist, assisting stylists with client hair washing, Henna removal, and scalp treatments.
o Deliver HairLab Slate Consultations alongside stylists, ensuring each client receives a personalised and immersive experience.
o Prepare and guide clients through Herbal Infusions, explaining the benefits and significance of this unique HairLab ritual.
o Maintain a consistently high standard, with regular quality checks and ongoing CPD (Continuous Professional Development) training.
2. Expert Consultations & Sales
o Deliver 5-star customer consultations, demonstrating excellent knowledge and passion for Lush Haircare.
o Conduct engaging product demos, helping clients discover the best solutions for their hair needs.
o Confidently close sales, supporting the growth of HairLab's retail business.
3. Salon Operations & Support
o Maintain a spotlessly clean and organised environment.
o Keep stylist sections clean, stocked, and ready, ensuring seamless service flow.
o Support stylists in all aspects of their work, from preparation to assisting with treatments when required.
4. Concierge-Level Customer Experience
o Greet and host every client with warmth and professionalism.
o Offer guided tours of the HairLab, sharing our unique story, ethics, and values.
o Prepare and serve exceptional coffees and drinks to a high barista standard.
o Handle phone bookings with a high-energy, welcoming attitude.
5. Professional Growth & Brand Representation
o Act as an ambassador for Lush and the HairLab, embodying our ethics, sustainability, and unique brand values.
o Show dedication to growing within the HairLab, with the opportunity to progress into hairdressing apprenticeships.
What We Offer:
* A dynamic, career-building role with a clear pathway to hairdressing through in-house training and apprenticeships.
* Hands-on experience in a high-end salon environment, working alongside top stylists.
* Extensive Lush Haircare training, becoming an expert in Lush hair care.
* Competitive salary and commission on retail sales.
* Discounts on salon services and products.
Skills and Experience
* A deep passion for hair, products, and customer service.
* A natural host and people person who makes every client feel valued.
* Strong attention to cleanliness, efficiency, and organisation.
* Enthusiastic, high-energy, and eager to learn and grow.
* Excellent communication skills, both in person and over the phone.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months' full pay for parental leave (primary caregiver)*
* Financial childcare support on return to work*
* Flexible working
*qualifying period & hours required
#J-18808-Ljbffr