Please refer to the full job description & person specification KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES: Managerial Provide effective management ensuring a clear sense of direction and purpose. Ensure that effective partnerships and relationships are developed with the SBUs across the Trust to deliver a high quality of care based on good patient experience. Ensure multi-disciplinary team working across the whole of Patient Services. Contribute to the development of a learning organisation that supports the principles of lifelong learning, clinical audit and evidence based practice, including the learning of lessons from complaints and incident investigations. Demonstrate sensitivity and effective relationship building. Demonstrate effective change management, innovation and solution focussed approaches to service improvement. Lead and develop Achieving Excellence, in line with Trust guidance, across the whole of Patient Services. Offsite travel to Cranleigh and Haslemere Community Hospitals when required. To be a key member of the Trust transformation team developing changes in the way services are delivered to patients and to the SBUs. Performance Management and Governance Accountable for key targets relating to all agreed national and local KPIs. To support the SBUs in delivering RTT and DM01 national benchmarks. Lead on local and regional service development processes to ensure the developmental needs and resource needs of the service are truly represented in the appropriate forums. Identify resources that are required to provide the service on a day to day basis and to assist in developing plans for strategic development in the service. Accountable for personal development plans in the service, contributing information from these plans to assist in developing the Trusts training strategy. Assist in the development and implementation of systems for monitoring performance and service governance in order to evidence progress. As part of the transformation plan, the post holder will be responsible for managing the change management programme ensuring that changes made to the roles and responsibilities of the Patient Services team are embedded to deliver improvements to services. This will require the individual to have skills in negotiation and gaining co-operation, within an environment where there may be a reluctance to accept change. The post holder will be required to regularly present information on projects, e.g. DNA recovery, KPIs, to the triumvirate and to any other groups of senior managers as and when required. The post holder will be part of the strategic thinking team helping to plan future developments within the service across the Trust and into the community services. The post holder will be the Patient Services lead manager for Cerner related services. Be responsible for the process of investigation and analysis of Serious Adverse Events, identifying trends and actions, implementing solutions where necessary. Develop appropriate processes for assessing, managing and monitoring potential risks as well as triggering appropriate actions whilst ensuring staff are clear about their roles and responsibilities. Contribute to Clinical Governance including ensuring appropriate representation at the agreed forums and to support the development of the divisional quality report. Work within the service and the Trust to ensure professional standards are maintained and monitored to deliver quality in service delivery. Manage services in line with NHS statutory requirements including Health and Safety. Interpret and take action on NHS Trust and Local Authority Policies, Procedures and Guidelines Contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.