This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About The Role
Role: Parking Processing Manager
Contract Length: 3 months
Location: Chatham
IR35: Inside
Pay Rate to Intermediary: Up £18.63 per hour
Spinwell is recruiting for a Parking Processing Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE PARKING PROCESSING MANAGER
1. Manage the delivery of the Council's parking processing functions, including:
2. Develop and manage efficient processes for penalty charge recovery and permit issue, ensuring that all representations, appeals, complaints, and FOIs are processed in accordance with current policy.
3. Understand and respond to work volumes to ensure adequate staff cover arrangements and the provision of exceptional customer service.
4. Undertake budget monitoring and management, including analysis of income and expenditure and preparation of reports.
5. Conduct performance monitoring and management, maintaining positive working relationships internally and externally, and taking responsibility for staff development.
6. Prepare, develop, and monitor contract documents, policies, and procedures, taking the required action and recommending improvements in service delivery where appropriate.
7. Hold regular meetings with stakeholders and carry out 1:1 and performance review meetings.
8. Assist with the management of the wider Parking Team by contributing to the development of policies and processes, ensuring that all functions are coordinated, and deputising for the Parking Business Manager when required.
9. Liaise with stakeholders in a way that promotes the vision and values of the Council.
SKILLS/EXPERIENCE OF THE PARKING PROCESSING MANAGER
1. A good standard of education, including a minimum of 5 GCSE (or equivalent) at grade 4-9 or above including English and Maths.
2. Full driving license.
3. Essential experience in a parking environment, specializing in the back-office functions of processing and recovery of Penalty Charge Notices and issuing of Parking permits.
4. Must have office management experience.
If you are a Parking Processing Manager, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
#J-18808-Ljbffr