Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hard goods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Role Purpose:
Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Supervisor will drive results through effective communication and team building.
This position could be full or part-time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.
Responsibilities:
1. Responsible for the day-to-day running of the store.
2. To achieve or exceed store financial targets, delivering on retail sales and profit.
3. Leading customer engagement by serving and training store team to ensure delivering world-class service.
4. Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform.
5. Drive sales results by executing the sales/operations plans.
6. Support back of house operations; maintain stockroom organization.
7. Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT.
8. Communicate expectations for assignments and projects to employees under your supervision.
9. Provide training and assistance to new employees as required.
10. Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
Knowledge & Experience:
1. Proven experience of supervisor level or senior retail assistant or above within a high-street retailer.
2. High Fashion background with merchandising experience.
3. Experience of delivering customer focused KPI’s.
4. Understanding of profit & loss.
5. A team player.
6. Highly committed.
7. Good communication skills.
8. Enthusiastic with positive attitude.
9. Organized.
10. Hunger for development.
11. Deliver to time scales.
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
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