Job summary
You should haveexperience of having worked in an administrative role in a clinical environmentor similar. Working alongside an established team of administrators youwill provide a high level of support to our clinical teams including theinpatient unit.
Strong verbal andwritten communication skills are required for this post.
A good workingknowledge of Microsoft Office is essential and experience using an ElectronicPatient Record system would be ideal.
The ability toprioritise your workload while remaining calm and professional is required atall times.
The ability to prioritise your workload whileremaining calm and professional is required at all times.
Main duties of the job
Provide administrative support in the Assessment andCoordination Team (ACT) supporting the community team, our inpatient unit andother clinical departments as and when necessary.
Make and receive calls, provide appropriate information tothe caller and referring to the appropriate person or department asrequired.
Communicate information to internal and external health andsocial care professionals and to patients / carers.
About us
Community Hospice provides community, hospital and inpatient specialist palliative and supportive care to people with life limiting illnesses and their families within the London boroughs of Greenwich and Bexley.
Job description
Job responsibilities
JOB PURPOSE:
Provide administrative support in the Assessment andCoordination Team (ACT) supporting the community team, our inpatient unit andother clinical departments as and when necessary.
Make and receive calls, provide appropriate information tothe caller and referring to the appropriate person or department asrequired.
Communicate information to internal and external health andsocial care professionals and to patients / carers.
KEY RESPONSIBILITIES:
Registering all referrals on the electronicpatient record system accurately and in a timely manner.
Giving appropriate advice to referrers regardingthe referral process.
Dealing with written correspondence in a timelymanner and issuing letters as required.
Answering the telephone promptly and dealingwith distressed or worried callers in a sensitive and professional manner.
Liaising with internal and external health andsocial care professionals as required.
Ensuring the safe and secure storage of allconfidential data in line with current legislation.
Promoting the Hospice charitable status at alltimes.
COMMUNICATION AND WORKING RELATIONSHIPS:
Internal:
Head of Community Services
Modern Matron, Inpatient Team
Lead Nurses
Team Leaders
All Clinical Staff
Office Manager
External:
Patients and Carers
All External Health and Social Care Agencies across theVoluntary and Statutory
Sectors
External Suppliers
GeneralStatements
Be familiar with and adhere to all Hospice (and relevantTrust) policies and procedures.
The post holder will work within their professional code ofconduct, e.g. NMC, GMC, CIPD, AHP codes.
The post holder may be required to work in and from anyHospice or associated Company premises.
This job description is intended as an outline of thegeneral areas of activity and will be amended from time to time in the light ofthe changing needs of the organisation.It will then be reviewed in association with the jobholder(s)
Confidentiality/DataProtection/General Data Protection Regulations
The post holder is expected to maintain the completeconfidentiality of all material and information to which he/she has access andprocess and in particular the confidentiality of all personal data stored, inline with the requirements of the General Data Protection Regulations 2018 (andpreceding Data Protection Acts) and professional bodies.
Any requests for clinical information disclosure must beapproved by Caldicott Guardian.
The post holder must, if required to do so, process recordsor information in a fair and lawful way. They must hold and use data only forthe specified, registered purpose for which it was obtained and disclose dataonly to authorised persons.
CorporateGovernance
The post holder must, at all times, act honestly and openlyand comply with relevant corporate governance requirements, employmentlegislation, standards of business conduct, codes of openness andaccountability.
EqualOpportunities/Diversity
The post holder must comply with and promote EqualOpportunities and Diversity and accordingly must avoid any behaviour whichdiscriminates against colleagues, potential employees, patients or clients onthe grounds of sex, marital status, sexual orientation, age, race, colour,nationality, ethnic or national origin, religion or belief, disability,political opinion, gender reassignment or trade union membership.
Healthand Safety
Under the Health & Safety at Work Act (1974), it is theresponsibility of the post holder at every level to take care of their ownhealth and safety and that of others who may be affected by their acts at work.This includes co-operating with the organisation and Taking personalresponsibility for safety as outlined in the Hospice
Health & Safety Policy and the Health & Safety atWork Act 1974 and fire regulations.
This job description is not exhaustive and may be reviewedand changed by discussion with post holder to meet the needs of the service.
Job description
Job responsibilities
JOB PURPOSE:
Provide administrative support in the Assessment andCoordination Team (ACT) supporting the community team, our inpatient unit andother clinical departments as and when necessary.
Make and receive calls, provide appropriate information tothe caller and referring to the appropriate person or department asrequired.
Communicate information to internal and external health andsocial care professionals and to patients / carers.
KEY RESPONSIBILITIES:
Registering all referrals on the electronicpatient record system accurately and in a timely manner.
Giving appropriate advice to referrers regardingthe referral process.
Dealing with written correspondence in a timelymanner and issuing letters as required.
Answering the telephone promptly and dealingwith distressed or worried callers in a sensitive and professional manner.
Liaising with internal and external health andsocial care professionals as required.
Ensuring the safe and secure storage of allconfidential data in line with current legislation.
Promoting the Hospice charitable status at alltimes.
COMMUNICATION AND WORKING RELATIONSHIPS:
Internal:
Head of Community Services
Modern Matron, Inpatient Team
Lead Nurses
Team Leaders
All Clinical Staff
Office Manager
External:
Patients and Carers
All External Health and Social Care Agencies across theVoluntary and Statutory
Sectors
External Suppliers
GeneralStatements
Be familiar with and adhere to all Hospice (and relevantTrust) policies and procedures.
The post holder will work within their professional code ofconduct, e.g. NMC, GMC, CIPD, AHP codes.
The post holder may be required to work in and from anyHospice or associated Company premises.
This job description is intended as an outline of thegeneral areas of activity and will be amended from time to time in the light ofthe changing needs of the organisation.It will then be reviewed in association with the jobholder(s)
Confidentiality/DataProtection/General Data Protection Regulations
The post holder is expected to maintain the completeconfidentiality of all material and information to which he/she has access andprocess and in particular the confidentiality of all personal data stored, inline with the requirements of the General Data Protection Regulations 2018 (andpreceding Data Protection Acts) and professional bodies.
Any requests for clinical information disclosure must beapproved by Caldicott Guardian.
The post holder must, if required to do so, process recordsor information in a fair and lawful way. They must hold and use data only forthe specified, registered purpose for which it was obtained and disclose dataonly to authorised persons.
CorporateGovernance
The post holder must, at all times, act honestly and openlyand comply with relevant corporate governance requirements, employmentlegislation, standards of business conduct, codes of openness andaccountability.
EqualOpportunities/Diversity
The post holder must comply with and promote EqualOpportunities and Diversity and accordingly must avoid any behaviour whichdiscriminates against colleagues, potential employees, patients or clients onthe grounds of sex, marital status, sexual orientation, age, race, colour,nationality, ethnic or national origin, religion or belief, disability,political opinion, gender reassignment or trade union membership.
Healthand Safety
Under the Health & Safety at Work Act (1974), it is theresponsibility of the post holder at every level to take care of their ownhealth and safety and that of others who may be affected by their acts at work.This includes co-operating with the organisation and Taking personalresponsibility for safety as outlined in the Hospice
Health & Safety Policy and the Health & Safety atWork Act 1974 and fire regulations.
This job description is not exhaustive and may be reviewedand changed by discussion with post holder to meet the needs of the service.
Person Specification
Skills and Abilities
Essential
* Excellent verbal and written communication skills, ability to communicate with professionals, patients and carers in a dignified and clear manner
* Ability to build strong relationships
* Ability to prioritise own workload, solve problems and take proactive actions to address issues
* Computer literacy, a working knowledge of Microsoft Office, experience of using databases and inputting and extracting data.
* Self-awareness and the ability to ask for support from senior staff if required
* Ability to work flexibly over 7 days including weekends and bank holidays and have an adaptable approach to the changing needs of the service
* An understanding of confidentiality and GDPR
* An understanding of the nature of the work of the Hospice and the sensitivities of working with people at the end of their lives
Desirable
* Experience using Systmone (electronic patient record system)
Experience
Essential
* Experience of working in an administrative role in a clinical environment or similar setting.
* Experience of databases and extracting data
* Experience of interacting with patients, carers and providing a high level of customer service
Desirable
* Experience in call centre or similar environment
* Experience of records management
Qualifications
Essential
* A good standard of education,
* GCSEs or equivalent
* Ability to learn and be confident with complex in-house database systems
Person Specification
Skills and Abilities
Essential
* Excellent verbal and written communication skills, ability to communicate with professionals, patients and carers in a dignified and clear manner
* Ability to build strong relationships
* Ability to prioritise own workload, solve problems and take proactive actions to address issues
* Computer literacy, a working knowledge of Microsoft Office, experience of using databases and inputting and extracting data.
* Self-awareness and the ability to ask for support from senior staff if required
* Ability to work flexibly over 7 days including weekends and bank holidays and have an adaptable approach to the changing needs of the service
* An understanding of confidentiality and GDPR
* An understanding of the nature of the work of the Hospice and the sensitivities of working with people at the end of their lives
Desirable
* Experience using Systmone (electronic patient record system)
Experience
Essential
* Experience of working in an administrative role in a clinical environment or similar setting.
* Experience of databases and extracting data
* Experience of interacting with patients, carers and providing a high level of customer service
Desirable
* Experience in call centre or similar environment
* Experience of records management
Qualifications
Essential
* A good standard of education,
* GCSEs or equivalent
* Ability to learn and be confident with complex in-house database systems
Employer details
Employer name
Community Hospice
Address
Community Hospice
185 Bostall Hill
Abbey Wood
SE2 0GB
Employer's website #J-18808-Ljbffr