Retail Sales Assistant
Application Deadline: 21 March 2025
Department: Retail
Employment Type: Permanent - Part Time
Location: John Lewis, Oxford Street, London
Reporting To: Retail Account Manager
Description
As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIs are essential in this role.
As a retail expert, you will ensure link selling and eventing is key to your remit reporting into the John Lewis Business Manager. Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 30 hours, 4 days
What Will You Do?
* Pro-actively and enthusiastically drive sales to meet and exceed personal and counter targets.
* Raise awareness of the Elemis brand and educate clients on the product range.
* Participate fully in promotional/PR activities to ensure their success.
* Ensure products prescribed are appropriate to clients' needs and consider medical contraindications.
* Assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPIs.
* Maintain the Elemis counter to the highest standards of cleanliness, hygiene, and presentation.
* Provide exceptional customer service and handle client complaints promptly, consulting the Account Management Team as needed.
* Keep all client details in strict confidence and ensure information is never discussed inappropriately.
Sustainability Responsibility
* Carry out duties contributing to the short and long-term Sustainability Goals set by ELEMIS - Climate, Biodiversity & People Pillars.
* Be mindful of Elemis’ sustainability pledge when ordering testers and professional grade products.
* Plan and execute promotional activities while reducing waste wherever possible.
* Carry out other duties as requested by management from time to time.
The Perfect Candidate:
* 3 years of strong proven track record in sales and link selling.
* Good level and standard of UK/European education or equivalent.
* Proven sales record.
* Passionate about achieving results in a target-driven environment.
* Previous experience working with a premium skincare brand.
* Elemis treatment and product knowledge is a plus.
* Knowledge of the Elemis Company philosophy is a plus.
What We Offer You!
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products.
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
* Generous Holiday Allowance, increasing with length of service.
* Company Pension Scheme.
* Bonus/Commission Scheme.
* Healthcare Cash Plan (with Dental).
* Private Medical Insurance.
* Employee Assistance Programme for all Associates and their families.
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
* Much, much more!
*Some benefit eligibility is based on length of service or contract type.
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