Job Description
NOTE INTERVIEWS WILL BE HELD WEEK COMMENCING 3RD MARCH 2025.
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Reception Manager you’ll deliver this through supporting the reception team in their day-to-day activities (guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home.
What We Offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About The Role
Your Day to day
People
* Assist the Reception Manager in all aspects of their duties
* Assisting in managing the efficient operation of reception.
* Meeting Andras Hotels and Hilton Targets including Hilton Honors enrolments, financial and quality targets, etc.
* Communicate objectives, budgets and results to the team, ensuring objectives are set and targets are met
* Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to
* Maintain inter-departmental relationships to ensure seamless guest services
* Provide input for Reception Department Meetings and deputise in cases of absence
* Support the Reception Manager to ensure employee orientation, training and succession planning is carried out to standard
* Actively participate in training and development programs and maximise opportunities for self-development
* To assist the Reception Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.
Guest Experience
* Be fully aware of the facilities, services and special promotions offered by the hotel and to pass this Reception Team enabling them to meet all guest requirements effectively
* Maintenance of guest information
* Maintenance of information about local events
* Assisting Management with serious complaints.
Responsible Business
* Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
* Demonstrate service attributes in accordance with industry expectations and company standards
* Familiarise yourself with the company values and model desired behaviours
* Act as Duty Manager when required
Financial
* Control the availability of rooms, rooms types, accuracy of room count and rate categories
* Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
* Compile statistics for front office and provide reports relating to that area
* In conjunction with the Front Office Manager interpret the department's budget
* Understand goals and financial targets, supporting your team in achieving these
* Control cash handling and banking procedure, including dealing with irregular payments
* Assisting in credit policies and facilities
* Assisting in cash security procedures.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Desired Criteria
* 1 year experience in a hotel reception management role
* Experience in a branded hotel
* Hospitality/Tourism degree or diploma
Required Criteria
* Minimum of 2 year experience in a reception supervisor position
* A good administrative and customer service background with the ability to demonstrate skills in both
* Experience of working as part of a team
* Strong organisational skills, ability to prioritise, multitask
* Strong attention to detail
* Able to work on own initiative
* Excellent IT competency
Closing DateMonday 24th February, 2025