Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. As a Claims handler you will act as the key liaison between the client and the insurer, you will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. Knowledge/Experience 3-4 years commercial claims experience Experienced applicants will be able to demonstrate the following areas of knowledge/expertise (Less experienced applicants will be able to demonstrate these areas following a period of training): Good understanding general principles of insurance. Understanding of company objectives and how own role contributes to these. Good knowledge relating to claims-handling process. Understanding of broking and underwriting process. Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness Awareness of the regulatory environment and requirements. Specific systems’ knowledge relevant to claims processing Skills/Behaviours Team player. Good level of numeracy and literacy. Good level of communication and interpersonal skills including, written, verbal and face to face Highly organised, with good planning skills. Able to work to flexibly to achieve tight deadlines/targets Able to build sustainable relationships Able to be proactive and work on own initiative Resilient and calm under pressure. Commercial acumen. Good decision-making skills/analytical. Able to react to change positively and productively. Qualifications Educated to A level standard – Grade A-C (or equivalent) Progression towards gaining professional qualifications is desired but not essential Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.