Outsourcing Operations Manager
Salary: between £40,000 - £50,000
Looking for a new challenge? Then look no further!
We have an exciting new opportunity for an Outsourcing Operations Manager to join the Global Corporate Specialty (GCS) Operations team within Aviva. The successful candidate will be responsible for managing the outsourcing function, providing oversight, and supporting the operational performance and processes of the GCS business unit.
A bit about the job:
Within this role you will:
1. Lead and manage offshore teams to ensure efficient operations, developing strategies to improve service delivery, quality, and productivity and monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
2. Identify process improvements and cost efficiencies, collaborating with relevant teams to implement best practices and streamline workflows, whilst ensuring compliance with regulatory and company policies.
3. Act as the main contact between offshore operations and UK stakeholders, building strong relationships with senior management to align operations with business objectives, providing regular updates on offshore operations performance.
4. Foster a positive working environment, developing and mentoring team leaders and managers through performance reviews and implement training programs.
5. Identify and mitigate risks, ensuring contingency and business continuity plans are in place, resolving operational issues promptly through effective risk management.
Skills and experience we’re looking for:
1. Experience of managing outsourcing functions / managerial experience.
2. Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner.
3. Strong interpersonal skills – able to communicate well across organisational levels, including well developed influencing skills.
4. Uses client, financial and operational data to direct resources – making resource allowance decisions to improve efficiency.
5. Track record in continuous improvement, including working with offshore establishments, including introducing systems or new working practices into a business on time and on budget.
What you’ll get for this role:
1. Salary between £40,000 – £50,000, depending on location, skills, experience, and qualifications.
2. Bonus opportunity - 10% of annual salary actual amount depends on your performance and Aviva’s.
3. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
4. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
5. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
6. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
7. Brilliantly supportive policies including parental and carer’s leave.
8. Flexible benefits to suit you, including sustainability options such as cycle to work.
9. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
10. We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to Guv.Johal@aviva.com.
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