Major Players are working with a leading global in-house agency; we are looking for a hands-on, results-oriented Operations Manager to build and lead a visionary agency team, drive global strategies and shape the future of the agency.
Key Responsibilities:
1. Lead In-House Agency Operations: Oversee the growth of the in-house agency by expanding the scope of work, ensuring seamless operations, meeting KPIs and exceeding expectations.
2. Relationship Management: Build strong relationships with markets and their brand teams. Ensure clear and effective communication of agency reports, deliverables, costs, and scopes across all markets.
3. Financial Oversight: Own the financial aspects of the in-house agency, providing quarterly financial reports to the senior leadership team.
4. Creative Services Leadership: Manage the creative service team (studio managers), ensuring they can effectively plan, resource, scope, and deliver work across the agency.
5. Cross-functional Collaboration: Work closely with the Creative Director, Digital Director, and Client Services Director to ensure that processes and strategies are effectively implemented across markets.
6. Team Leadership and Development: Recruit, lead, and mentor your team, fostering a culture of passion, collaboration, and continuous improvement. Focus on advancing the team's technical skills and capabilities.
7. Strategic Forecasting: Develop detailed plans and strategies for future years, including financial projections, technology needs, team capacity, and resource allocation. Mitigate risks and propose solutions to ensure the agency's continued success.
Requirements:
* Preferable; 10 years in marketing-related roles.
* At least 4 years in leadership positions.
* Minimum 3 years of operations experience, particularly in an in-house agency setting.
* Solid integrated production background.
* FMCG experience is highly advantageous.
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