Customer Services Complaints Handler / Correspondence Administrator All About Recruitment Ltd is currently recruiting for a Full Time Permanent Customer Services Complaints Handler to work in a super friendly office. Applications are invited from candidates who have held roles such as: Customer Services Administrator / Complaint Handler / Case Handler / Case Administrator / Resolutions Clerk / Customer Liaison Officer Salary: Circa £23.5K DOE Location: NN1 To Start: ASAP, subject to interview/s and referencing. Hours of work: Core hours Monday Friday 09.00 17.00, 37.5 hours a week Benefits: Funded training and learning / Staff events / Great working environment Our Client: Free parking, modern friendly offices, lovely management team and a great culture, a lovely opportunity. The Role: Duties and responsibilities will include but are not limited to: Investigating, mediating, and resolving complaints made to the business. Creating case files and collating and researching facts and information Progressing the complaint and updating all parties concerned Responding to correspondence and composing letters and emails Telephone liaison to fact find, handle complaints and handle objections. Make decision regarding culpability and resolution and feeding back. Managing customer expectations and calling back when promised Responding to internal emails and completing management reporting exercises Undertake management meetings and liaise with extended complaints team. Maintaining your administrative tasks Customer services and ensuring excellence in every call. Close case files once a satisfactory resolution has been found. Interested? Please apply online, including your current remuneration details Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, All About Recruitment Ltd will be acting in your best legitimate interest, without prejudice and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy (legitimate interest) and contact us for more information. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. All About Recruitment Ltd Embraces Equal Opportunities. All About Recruitment Ltd embraces government guidelines and legislation regarding the management of the Covid 19 pandemic and health and well-being advice. All About Recruitment Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.