It manager

IT Manager (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLAs, KPIs, Escalation) Permanent Stoke on Trent
Charles Simon Associates are currently working with a client on an exclusive basis who are looking to hire an IT Manager for their fast growing company based out of Stoke on Trent.
This is a minimum of 2 days per week onsite in Stoke.
Location: Stoke on Trent (2 days per week on site)
Salary: Up to £40,000 Per Annum D.O.E
Skills/Requirements for the IT Manager:
Previous experience within a similar role is vital
Extensive O365 experience
Windows Server
Managing a small team of 3 people
Supporting the Service desk, creation of KPIs and SLAs
Hands on IT support, providing escalation for the team
Stakeholder Management
Start date is ASAP for the IT Manager
The IT Manager will be responsible for:
Creating new and improved SLAs and KPIs for the Service Desk team and making sure the implementation and adherence is followed
Establishing strong relationships internally with high level Stakeholders in addition to 3 rd party Stakeholders where needed.
Providing the escalation point for the Service Desk team with tasks and troubleshooting that couldnt be completed by them
Assisting the business in providing ideas to future proof their IT moving forwards
Ensuring that company compliance has been followed through the Service Desk team
Participating in the IT Governance meetings and providing information to assist these meetings where needed
Analysing the Service Desk performance based on the new SLAs and KPIs on a monthly basis and providing reports to the IT Director and board members where needed.
Please send an up-to-date copy of your CV to be considered for the IT Manager
IT Manager (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLAs, KPIs, Escalation) Permanent Stoke on Trent

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