Customer Service Advisor
Location: Chippenham
Salary: £25,000 (Rising after Probation)
Working Arrangement: Hybrid Working
Our client is a market-leading fleet management company. Due to continued growth, they are seeking a Customer Service Advisor to join their office in Chippenham.
Key Responsibilities
1. Take incoming calls from customers who wish to organise service, maintenance, and repairs to their company vehicles.
2. Receive calls from customers who have broken down.
3. Organise and book service, maintenance, and repairs with the appropriate suppliers.
4. Ensure that recovery vehicles are organised promptly.
5. Organise courtesy vehicles or make first arrangements for rental vehicles.
6. Schedule other ancillary services as required.
7. Keep customers and other interested parties informed of progress.
8. Ad hoc tasks as required by the business.
Qualifications & Experience
1. Experience in a customer service-related role is essential.
2. Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly.
3. Able to use Microsoft Word, Excel, and Outlook to an intermediate level.
Benefits
1. Death in Service - 4 x salary.
2. Company Bonus.
3. 25 days annual holiday entitlement + Birthday + Bank Holidays.
4. Health Insurance.
5. On-site Parking.
6. Employee Assistance Programme.
7. Discounted gym memberships.
8. Access to flu vaccinations.
9. Mental Health First Aiders / Mental Health Employee Champions.
10. Free eye examinations.
11. Salary Exchange - Holiday purchase scheme (up to 3 days).
12. Salary Exchange - Car Scheme.
13. Private Health cover for employees >10 years' service.
14. Health Cash Plan (Medicash).
15. Employee Referral Scheme (£1,000 on successful recruitment).
16. Permanent Health Insurance.
17. Company sick pay.
18. Free Breakdown cover (eligible employees - service related).
19. Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed).
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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