This role is a Health Care Assistant role based in a busy Urgent Treatment Centre in Fleetwood, undertaking a range of clinical and administrative duties.
Main duties of the job
The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients.
The post holder will also contribute to administrative, reception/floorwalker, and housekeeping duties within the service location.
Job responsibilities
DUTIES AND RESPONSIBILITIES
* Ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff.
* Maintain good standards of communication both in written and oral form.
* Make entries on patient records to record clinical interventions.
* Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS.
* Complete associated documents to accompany specimens using Cyberlab where available and label specimens.
* Communicate with patients and carers in a polite and pleasant manner.
* Receive and deliver patient related information to and from other departments via telephone/emails.
* Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion.
* Encourage patients to comply with programmes of care.
* Initiate emergency action when required.
* Obtain and dispatch specimens on request.
* Undertake routine administration and reception.
* Assist in the ordering and supplying of materials and equipment after authorisation by the reception team leader.
* Inform the Clinical Lead of any untoward incidents.
* Take responsibility for the cleaning and stocking of clinical areas.
* Dispose of clinical waste in a safe manner for each clinical room.
* Contribute to infection control measures by adhering to infection control policies/procedures.
Education and In Service Training
* Be fully conversant in all the clinical computer systems used within Fleetwood Urgent Treatment Centre.
* Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with mandatory training.
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff, or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998.
Health and Safety At Work Act, 1974
Observe all responsibilities and carry out all duties, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
Harassment and Bullying
The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Disclosure/Criminal Record (DBS)
This post will be subject to enhanced disclosure under DBS.
Person Specification
Knowledge & Skills
* Ability to work as a team member.
* Organisation and prioritising skills.
* Good communication skills both written and oral.
* Good interpersonal skills.
* Basic IT skills.
* Knowledge of Adastra/EMIS computer systems.
Personal Qualities
* Enthusiastic and committed about the role.
* Flexible.
* Willing to work unsocial hours across 7 days 07.45 - 20.15/365 days per year.
* Willing to participate in ongoing training.
* Approachable, enthusiastic and positive.
* Team player.
* Always aims for excellence.
* Ability to prioritise work and work calmly.
* Ability to diffuse difficult situations and deal with difficult members of the public.
Qualifications
* Good standard of general education.
* NVQ Level 3 or equivalent in Health Care or working towards.
* Hepatitis B vaccination (we can provide this).
* BCG (for Tuberculosis) vaccination (we can provide this).
Experience
* Health care work experience.
* Experience of dealing with the general public.
* Experience of recording ECGs.
* Experience of wound care.
* Experience of working in a GP practice setting / urgent care environment.
* Experience of venepuncture.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
#J-18808-Ljbffr