People Services Co-Ordinator - Maternity Cover
Location: Haywards Heath Salary: £24,000 - £30,000 - depending on experience Department: People JFG
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
We're looking for a talented People Services Coordinator to join our dynamic People team in Haywards Heath, West Sussex. This is a fixed term contract position covering maternity leave for a period of between 12-16 months.
As the People Services Co-Ordinator, you’ll be working within our small shared services team supporting multiple office sites, providing comprehensive People Services support to colleagues across the group at all levels in relation to Human Resources, Talent/Recruitment and Learning & Development.
Working flexibly, you'll spend most of your time working from home, with one day a week spent in the office (so living within a commutable distance to Haywards Heath, West Sussex, would be perfect. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too!
If you possess strong administration and communication skills, are self-motivated, and brimming with energy, you’re a perfect match.
You'll be a great fit for the role if you have these skills:
* Proficient IT Skills: You’ll need to be adept at using People systems (such as Workday for example).
* Administration skills: Experience of working within a HR, Learning & Development, or Talent/Recruitment environment is essential.
* Effective Communication: You’ll need to possess excellent verbal and written communication skills and will enjoy engaging with stakeholders across all organisational levels.
* Time Management: You’ll be skilled at prioritising tasks effectively and working in a fast-paced environment.
* Problem Solving: You’ll need to possess strong problem-solving abilities and have a keen eye for process improvements.
* Attention to Detail: You’ll need to exhibit exceptional attention to detail skills.
What's involved:
* You’ll offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation.
* You’ll maintain the appropriate People Services Inboxes/Ticketing services along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided.
* You’ll also provide support across the wider People Team helping to co-ordinate learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities.
* You’ll manage the HR, Learning and Talent processes for your assigned pillar and will also provide support to other team members areas of accountability to cover leave and peaks of workload.
* You’ll proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues.
* You’ll ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner.
* You’ll raise, and process purchase orders as required. Ensure invoices are approved and are processed for payment.
* You’ll support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis).
* You’ll provide support through dealing with visa queries.
* You’ll support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.
* You’ll liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes.
* You’ll manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation.
* You’ll take accountability for the generation of letters, contracts and other materials in respect of employees.
* You’ll deal with all requests for employment/mortgage/lettings references in line with company policy.
* You’ll support the HR department to achieve the People Strategy objectives by contributing to and assisting with the delivery of individual projects.
* You’ll ensure that all data is managed in line with the data protection principles and in line with company record retention guidelines.
* You’ll liaise across the people team to consistently improve internal practices and procedures and to provide an efficient and effective service.
Qualifications
* Relevant HR/Talent/Learning experience.
* CIPD Level 3 or the desire to work towards.
Experience
* Experience using People systems i.e. Workday.
* Experience of working with Microsoft Office applications at high levels.
Skills
* You’ll have excellent numeracy and literacy skills.
* You’ll have excellent communication skills, both verbal and written.
* You’ll have excellent problem-solving skills with the ability to adopt a logical approach to resolving problems.
* You’ll have excellent time management and organisation skills.
* You’ll have excellent accuracy and attention to detail skills.
* You’ll have excellent IT skills.
* You’ll have good People Systems skills.
* You’ll have strong interpersonal skills.
* You’ll have good Influencing and negotiation skills.
* You’ll be able to prioritise effectively.
Knowledge
* It's desirable that you’ll have a good understanding of the insurance industry (but not essential)
* You’ve knowledge of FCA requirements (including Consumer Duty).
* You’ve a basic understanding of Employment Law/or desire to develop the understanding.
Behaviours
* You’ve a confidential and professional approach and can demonstrate integrity and respect.
* You’re self-motivated and enthusiastic.
* You’re organised and pro-active approach.
* You’ve got the ability to work to tight deadlines.
* You’re able to manage own workload.
* You’re able to use your own initiative.
* You’ve a flexible approach and positive attitude.
* You’ve got the ability to work as part of a team.
* You strive to drive business improvements to contribute to the success of the business.
* You’ll embrace, embed, and incorporate the Company values.
Ready to make a positive impact? Apply now and be part of something big!
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