Customer Service Coordinator Salary - IRO £27,000 Monday – Friday (Early Finish Friday) Accrington Customer Service Coordinator Skills, Experience, and education required: Experience in a Customer Service role Ability to prioritise your own workload and work under your own initiative. To be adaptable to change and willing to embrace new ideas and processes. To be able to work in a fast-paced varied environment and be able to work under pressure. Excellent written and verbal communication skills. Excellent level of using Microsoft office packages Customer Service Coordinator Key Responsibilities and Duties As a Customer Service Coordinator, you will be: Striving to achieve performance standards for timeliness and accuracy of orders and invoicing. Processing all incoming sales orders from customers and sales representatives accurately and efficiently. Reviewing back-order data to determine customer service outputs. Following the returns process through to refund or exchange. Daily contact with customers, resolving issues and handling escalated queries. Supporting the delivery process and liaising between logistics, sales and warehouse departments. Maintaining strong customer relationships through regular follow-up calls. Liaising with couriers and is committed to excellence in all client relationships. Sales order book management (enabling accurate visibility of order book/due dates Keywords Customer Service Coordinator, Customer Support, Customer Care, Customer Service Representative, Customer Care Coordinator, Customer Service Lead