Job Overview
The Billing Assistant will assist the Billing Team with ensuring the billing is always running efficiently and effectively. Billing should be completed promptly and accurately to ensure a smooth process and great customer service for our clients.
The Billing Assistant works closely with other members of the Billing Team and the wider Finance Team. They will also hold key relationships with providers, customers, and internal stakeholders, always maintaining good channels of communication.
Role Responsibilities
Key responsibilities will include but not limited to:
1. Accurately process, check and post invoices from our billing systems to Sage in real time to facilitate the timely production of the management accounts.
2. Reconcile charges from telecommunications providers and engineers with internal service desk notes and bill to customers where applicable.
3. Enter new charges into the recurring billing system in a timely manner to reduce backdated customer charges.
4. Monitor cease tickets and action ceasing the billing.
5. Actively investigate and reconcile ad-hoc charges from providers and bill customers wh...