Are you a passionate and experienced leader in the holiday park sector? Do you thrive in creating exceptional experiences for guests and owners alike? We are looking for a dynamic and driven General Manager to oversee a premier holiday and owners park in Scotland, ensuring they deliver a truly guest-obsessed service in a stunning, scenic environment. The park is in a stunning coastal location and comes with accommodation if needed.
About the Role:
As the General Manager of this Holiday & Owners Park, you will be responsible for the day-to-day operation of the park, ensuring the highest standards of service, cleanliness, and maintenance. You will lead a dedicated team, fostering a positive and guest-centric culture while building lasting relationships with holidaymakers and owners.
Key responsibilities include:
* Guest Experience Excellence: Champion a guest-obsessed culture, delivering exceptional service and ensuring that every guest’s stay is memorable and every owner is happy. Respond promptly to feedback, acting swiftly to resolve any issues.
* Owner Relations: Develop and maintain strong relationships with owners, ensuring their needs are met, and they feel valued.
* Customer Service: Manage all guest and owner complaints and feedback across the park.
* Team Leadership: Lead, motivate, and develop a diverse team of staff, ensuring excellent performance, training, and career growth opportunities.
* Operational Oversight: Manage daily operations with an owners and guest customer service focus.
* Financial Management: Oversee budgets, revenue generation, and cost control, working to achieve the park's financial goals while maintaining high service standards.
What We’re Looking For:
* Experience: Proven experience in a senior management role within the holiday park operations, ideally with experience in managing an owners based holiday park or similar leisure facility.
* Guest-Centric Mindset: A genuine passion for guest service and the ability to create a welcoming and inclusive environment for both guests and owners.
* Leadership: Strong leadership and people management skills with experience in managing teams, delivering training, and driving performance.
* Financial Acumen: Experience managing budgets, setting financial targets, and ensuring profitability.
* Problem Solving: Proactive in identifying challenges and opportunities and resolving issues in a timely and effective manner.
* Excellent Communication: Strong interpersonal and communication skills, both written and verbal.
Why apply?
* Stunning Location: Manage a holiday and owners park in one of the most scenic parts of Scotland.
* Competitive Salary & Benefits: We offer an attractive salary package and excellent employee benefits.
* Career Development: Opportunities for growth and progression within a well-established company.
* A People-Centric Company: Work in a supportive, dynamic environment where your contribution is truly valued.
If you're a guest-focused, results-driven individual with a passion for hospitality and managing outstanding teams, we'd love to hear from you!
Apply Now to take the next step in your career and join our award-winning team in beautiful Scotland!
Job Type: Full-time
Pay: Up to £60,000.00 per year
Additional pay:
* Company events
* Company pension
* Discounted or free food
* Free parking
* On-site parking
* Relocation assistance
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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