About the Role Job Overview Guide Our Colleagues - Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect. Prioritise Customer Satisfaction - You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment. Drive Store Success - You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation. Package Description £29,079 FTE (44 hours) 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service Invest: Grow with Us store management training programme Contributable Company pension scheme Staff uniform 10% store discount Employee benefits MyHB employee benefits platform with access to: Retail and leisure discounts plus hundreds more Free Financial Advice Bank your savings into an ISA 24/7 confidential counselling and advice line Low cost voluntary insured health plans Mimimum Criteria to Apply Experience supervising others in a fast-moving retail or hospitality environment Demonstrate the following competencies: Prioritise and organise work Customer focus Communicate effectively Direct and supervise work