Based In Surrey.
As a Senior Client Services Advisor, you will be commercially focused
and possess 3+ years consultative sales experience in a high value
environment. Reporting to the Group Head of Sales, the Senior Client
Services Advisor will be passionate about delivering exceptional customer
service with a high degree of empathy.
Advancing customer enquiries through to the start of care, you will lead
by example, using a consultative approach with strong objection handling
and strategic follow-up skills.
You will support the Group Head of Sales in ensuring the CSA team
delivers excellence for clients and seamless collaboration with operations
teams, both individually and as a motivated, stable team.
Your customer focus and drive will allow you to use your initiative and
treat our potential clients as individuals providing them with a truly
consultative approach. In addition, your excellent communication skills and
telephone manner will allow you to deliver high standards of customer
service along with great Sales results.
Combined with your knowledge, you will also need to display, enthusiasm,
passion and pride to work for Trinity Homecare Group.
1. An integral part of the company, you will be the first point of
contact for all potential clients.
2. Your key duties will be to drive new client registrations and ensure
monthly sales targets are delivered whilst ensuring excellent customer
service
3. Provide clients with excellent brand / product knowledge
4. To ensure products sold match our clients’ needs and any supporting
information sent to our clients is to the highest standard
5. Maximise all up-sell and cross-sell opportunities across our service
range and sister agencies
6. To achieve high levels of client service at all stages of the process
to encourage repeat business
7. To meet and exceed personal objectives, including revenue, conversion,
and productivity targets
8. Demonstrate a total commitment to delivering excellent customer service
9. Capture of source information for every inbound lead to enable the
business to track performance
Capability, Knowledge and Experience
10. Excellent communication skills both written and oral
11. Exceptional customer call handling ability
12. A track record of delivering results and exceeding targets
13. Strong team player with the ability to work as an individual
14. Ability to deal with difficult customer conversations when they arise
15. Ability to work towards targets and deadlines
Personal characteristics
16. Empathetic
17. A can-do approach
18. Striving for excellence
19. Self-motivated
20. Adaptable / flexible approach
21. Tenacious and assertive personality
We offer:
22. Uncapped commission
23. 25 days’ annual leave per year, plus bank holidays and a day for your
birthday.
24. On-going training, full induction
25. Company pension