Slough - Senior Neighbourhood Officer Location – SL1 2EL (initially 5 days for introduction period then 2-3 days in the office - hybrid working) On going contract – 37 hours - £20.09ph As a member of the Neighbourhood Housing team this post provides a generic housing management function which includes and is directly responsible for :-
* Estate Management
* New tenant visits and tenancy sign up
* Tenancy verification & fraud prevention
* Requesting responsive maintenance
* Addressing anti-social behaviour
Main purpose of Job:
* To deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve. To ensure neighbourhood services for a defined group of homes meet resident’s expectations and that residents have opportunities to influence service delivery.
Main Accountabilities:
1. To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
2. Deliver against an agreed improvement plan for the a...