Location: UK REMOTE **NO VISA Application** - Must be at least Indefinite leave to Remain, due to security clearance checks
Salary: £28-38k (DOE) Plus benefits
We are partnering with a leading SAAS Company to build a Customer Support Team / Software Support Team. You will support low-code workflow applications on their Intelligent SAAS based platform. My Client offers remote UK working for the right candidate but must be able to attend the office (Bedfordshire) 2 times a year for appraisals and company-wide meetings. As a Software Support Engineer, you'll bridge the gap between Development and the Client. Working in a virtual service desk environment, the purpose of the Customer Support Engineer (CSE) is to deliver responsive, technically competent support on SAAS Low-Code solutions. As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems, and service requests from creation to resolution.
Responsibilities:
* Deliver responsive, technically competent support on SAAS Low-Code solutions.
* Progress customer incidents, problems, and service requests from creation to resolution.
Minimum Requirements:
* Analytical thinker.
* Understanding of software testing.
* Ability to work in a technical customer-facing role with a professional telephone manner.
* Ability to assess new faults calmly and logically, adapting to the situation and responding appropriately.
* Excellent communication skills (oral and written) to communicate effectively with customers and colleagues.
Desirable Skills and Knowledge:
* Coding and Scripting – An understanding of the following is desirable:
* Process management and business workflows.
* Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous.
Previous Experience:
* Low-code application building (can include coursework undertaken as an undergraduate or similar).
* Experience in a DevOps role.
* Experience of working in an application support or IT support role, preferably interacting with external customers.
This is a support opportunity to join a leading SAAS company with superb career progression. This role is an excellent opportunity for anyone in Support or University with an interest or experience in Low-Code Development - looking for an award-winning career in Tech. Apply now with a Word CV for an immediate interview.
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