Job summary Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon. As Senior Healthcare Assistant you will deliver this by working alongside a Hospice at Home Sister providing professional care and support to our patients and families in their own homes Main duties of the job To be successful in this role you will need to have extensive experience in caring and have an NVQ level 3 in Health and Social Care or the equivalent and be passionate about providing excellent quality palliative care to people in their own homes. You would need to have excellent communication skills, work well on your own but also within a very supportive team. You would be working shifts to cover 7 days a week. You will be driven by our cause and will enjoy working in a fast-paced environment as part of a close team to deliver on our strategy takes real teamwork, energy and passion, no two days are ever the same About us What's in it for you? You will be supported and encouraged to innovate and to try new things. Our scope of work and our confident organisational vision creates opportunities for progress and development. And we work together with passion and pride in an environment where people are caring, considerate, inclusive and welcoming. It can be tough. We don't shy away from that. But you'll see clearly see the importance and impact of your work and feel recognised and part of something remarkable. We provide free parking on site, free uniforms, excellent induction, meaningful appraisals and the encouragement to develop your skills and progress your career if you wish. Working at Rowcroft Hospice Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon. For more Information For more information or an informal discussion about the role please contact Karenne Weaver, Head of Community and Hospice at Home, on 01803 217638 or email karenne.weaverrowcrofthospice.org.uk Date posted 20 January 2025 Pay scheme Other Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Part-time Reference number VP1DC5912C Job locations Rowcroft Hospice Avenue Road Torquay TQ2 5LS Job description Job responsibilities Job Title : Senior Healthcare Assistant - Hospice at Home Band: Band B Location: Rowcroft Hospice Reporting to : Hospice at Home Nurse in Charge Job purpose : Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon. As Senior Healthcare Assistant you will deliver this by working alongside a Hospice at Home Sister providing professional care and support to our patients and families in their own homes Our Values: Honesty & Integrity Generosity of Spirit Respect Team Player Key Roles and Responsibilities Attend to patients in their own homes, providing personal care such as feeding, washing and repositioning and giving medications. Sit with patients to allow families/carers to rest, liaising with the Sister on duty to report changes in condition, a need for medication or to ask for assistance. Provide emotional support to families. Support Registered Nurses and Sisters with care after death. Provide after death information for families, including contacting funeral directors, certification of death and bereavement support. Document care given on the electronic database used by the hospice. Take reasonable care for your own safety and the safety of others. Adhere to all Health & Safety requirements, including Covid-19 secure processes and procedures. Promote a culture of continuous learning and development and wellbeing. Identify your own learning and development needs and ensure your mandatory and essential training is up to date. Help to create an environment that is continually critically questioning practice and promoting learning. Play an active part in team meetings and ensure your mandatory and other relevant training is kept up-to-date. This list can never be exhaustive but covers most of the work youll be doing - always with talent, initiative and a commitment to great customer service. Infection Prevention All Rowcroft Hospice employees in both clinical and non-clinical roles are required to adhere to theInfection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times to reduce the burden of Healthcare Associated Infections including MRSA. You agree to the following responsibilities: To decontaminate your hands prior to and after direct patient care or contact with the patient's surroundings; To take part in mandatory infection control training provided; To responsibly manage your own infections (other than common colds and illness) that may be transmittable to patients, including to contact Occupational Health for guidance. Place of Work This role has been identified as a Field worker (role could be carried out at a Rowcroft site or other location, including home, subject to the varying needs of the role. Will spend planned time at Rowcroft sites or other locations as the role requires which could include patient homes and Rowcroft and non-Rowcroft locations to meet the needs of the service). This will be fully discussed and agreed with the postholder to meet individual and business needs. Job description Job responsibilities Job Title : Senior Healthcare Assistant - Hospice at Home Band: Band B Location: Rowcroft Hospice Reporting to : Hospice at Home Nurse in Charge Job purpose : Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon. As Senior Healthcare Assistant you will deliver this by working alongside a Hospice at Home Sister providing professional care and support to our patients and families in their own homes Our Values: Honesty & Integrity Generosity of Spirit Respect Team Player Key Roles and Responsibilities Attend to patients in their own homes, providing personal care such as feeding, washing and repositioning and giving medications. Sit with patients to allow families/carers to rest, liaising with the Sister on duty to report changes in condition, a need for medication or to ask for assistance. Provide emotional support to families. Support Registered Nurses and Sisters with care after death. Provide after death information for families, including contacting funeral directors, certification of death and bereavement support. Document care given on the electronic database used by the hospice. Take reasonable care for your own safety and the safety of others. Adhere to all Health & Safety requirements, including Covid-19 secure processes and procedures. Promote a culture of continuous learning and development and wellbeing. Identify your own learning and development needs and ensure your mandatory and essential training is up to date. Help to create an environment that is continually critically questioning practice and promoting learning. Play an active part in team meetings and ensure your mandatory and other relevant training is kept up-to-date. This list can never be exhaustive but covers most of the work youll be doing - always with talent, initiative and a commitment to great customer service. Infection Prevention All Rowcroft Hospice employees in both clinical and non-clinical roles are required to adhere to theInfection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times to reduce the burden of Healthcare Associated Infections including MRSA. You agree to the following responsibilities: To decontaminate your hands prior to and after direct patient care or contact with the patient's surroundings; To take part in mandatory infection control training provided; To responsibly manage your own infections (other than common colds and illness) that may be transmittable to patients, including to contact Occupational Health for guidance. Place of Work This role has been identified as a Field worker (role could be carried out at a Rowcroft site or other location, including home, subject to the varying needs of the role. Will spend planned time at Rowcroft sites or other locations as the role requires which could include patient homes and Rowcroft and non-Rowcroft locations to meet the needs of the service). This will be fully discussed and agreed with the postholder to meet individual and business needs. Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Experience Essential Experience in a healthcare setting Desirable Experience in the community or in a hospice Knowledge and Skills Essential Clean driving licence. Excellent customer service towards all internal and external customers. Good communication skills. Good IT skills Personal Requirements Essential Access to transport. Able to work on your own in peoples homes, including overnight. Friendly, welcoming and inclusive. A positive can do attitude and a problem solving approach. A commitment to continually learn and develop. Leadership through creative problem solving, a positive can-do attitude and a willingness and desire to ensure all who come into contact with Rowcroft have the best possible experience. Proven ability to be part of a committed and hardworking team in line with the ethics and values of Rowcroft Hospice, acting in the best interests of Rowcroft at all times. Desirable Willing and able to volunteer for at least one Rowcroft event each year. Qualifications Essential NVQ Level 3 or equivalent in healthcare Desirable Palliative care module Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Experience Essential Experience in a healthcare setting Desirable Experience in the community or in a hospice Knowledge and Skills Essential Clean driving licence. Excellent customer service towards all internal and external customers. Good communication skills. Good IT skills Personal Requirements Essential Access to transport. Able to work on your own in peoples homes, including overnight. Friendly, welcoming and inclusive. A positive can do attitude and a problem solving approach. A commitment to continually learn and develop. Leadership through creative problem solving, a positive can-do attitude and a willingness and desire to ensure all who come into contact with Rowcroft have the best possible experience. Proven ability to be part of a committed and hardworking team in line with the ethics and values of Rowcroft Hospice, acting in the best interests of Rowcroft at all times. Desirable Willing and able to volunteer for at least one Rowcroft event each year. Qualifications Essential NVQ Level 3 or equivalent in healthcare Desirable Palliative care module Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Rowcroft Hospice Address Rowcroft Hospice Avenue Road Torquay TQ2 5LS Employer's website https://rowcrofthospice.org.uk/ (Opens in a new tab)