As a Temporary Customer Service Advisor you will be responsible for handling incoming calls from a customer base, providing advice and guidance to their queries.
Client Details
Our client is a leading and well-established financial services business and they are looking for experienced customer service professionals to join them on a temporary basis with the possibility of going perm.
Please note this role will start on the 3rd February 2025.
Description
As a Temporary Customer Service Advisor you will be:
Responding to inbound contact from shareholders and their representatives
Undertaking identification and verification checks on all enquiries
Escalating queries, complaints, risks and issues promptly
Accurately recording information in the relevant systems
Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience Profile
To be successful in this role:
Have experience within customer service or call centre (1 year or more)
Strong written and verbal communication skills
A passion for customer service and a desire to resolve queries through to completion
Demonstrable experience of working and delivering daily, weekly and monthly targets
Excellent problem-solving skills, with great attention to detail
Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time Please note offer of employment will be subject to a successful DBS & Credit Check.
Job Offer
In return, our client can offer:
Start date on the 3rd Feb 2025
Weekly pay
City centre Leeds office
Mon - Fri working patterns
Possibility of being made perm