Workshop Sales Co-Ordinator
Murray Group are a dynamic and customer-focused company committed to excellence in the Motor trade by placing people at the heart of our business.
We currently have an exciting, new opportunity available within our Volkswagen Aftersales team in Plymouth for a Sales focused individual to help drive customer experience and workshop efficiency. The role will work within our existing Customer Service team and will focus on liaising with the workshop to progress work through the system, utilising strong communication and influencing skills and upselling techniques to increase Service Department revenue.
The successful candidate will need to be capable of delivering high levels of customer satisfaction both face to face and over the telephone whilst coping with the pressures of a busy and demanding environment and will also be familiar working with i-pads, video and all the technology used within the modern-day service department.
Responsibilities associated with the role will include:
* Communicating with customers to advise on their vehicle status
* Working closely with Workshop Control and Service Advisors
* Preparing quotes
* Meeting/Greeting customers
* Booking vehicles into the workshop
* Obtaining necessary authorisation
* Liaising with the workshop and other internal departments
* Passing on technical detail to customers
This is a varied and challenging role that requires excellent communication and influencing skills and a genuine interest in delivering an exceptional customer experience. Full Volkswagen Customer Service training will be available, along with the opportunity to experience the latest technologies within our exciting range of new models.
This is a full-time role with the hours based over Monday to Friday 8.30am to 5.30pm and alternate Saturday mornings 8.30am to 12.30pm.
The benefits of working within the Murray Group include:
* Bonus Scheme
* 31+ days holiday
* Health Cash Plan
* Life Insurance
* Company Pension Scheme
* Employee Assistance Programme
* Retailer car scheme
* Bike to Work scheme
* Staff referral scheme
* Purchase Direct savings website
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Experience:
* Sales: 2 years (required)
* Customer service: 2 years (required)
Work Location: In person
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